Reception/Intake Clerk

$42,328 - $65,749/Yr

Central California Legal Services - Fresno, CA

Full-time - Entry Level

Fresno, CA

51-100 employees

Religious, Grantmaking, Civic, Professional, and Similar Organizations

About the position

The Reception/Intake Clerk at Central California Legal Services (CCLS) plays a vital role in providing support to low-income individuals seeking legal assistance. This position involves managing the reception desk, answering phones, conducting client intakes, and making referrals to community agencies. The clerk will work under the direction of the Legal Advice Line Directing Attorney and is essential in ensuring that clients receive the necessary information and support in a friendly and professional manner.

Responsibilities

• Greet public and staff in a friendly, courteous, and respectful manner.
• Manage the Fresno reception desk duties as the primary staff person.
• Keep surveys and/or statistical data for funding purposes as directed.
• Provide referrals to community partner agencies.
• Answer multi-line telephone and route calls to appropriate persons.
• Use a phone paging system effectively.
• Assist with screening clients for program eligibility.
• Open and conduct client intakes as appropriate.
• Enter client information in CCLS databases accurately and efficiently.
• Maintain and update applicant/client log.
• Check voicemail routinely.
• Make copies and scans of necessary documents for the file.
• Review the waiting room area for cleanliness, post and stock public notices, flyers, publications, magazines.
• Maintain a positive working relationship with all staff and the public.
• Maintain strict confidentiality of records and information.
• Assist Directing Attorney with team-related duties as needed.
• Participate in community outreach and educational activities as needed.
• Travel as needed, with proof of liability and property insurance on the vehicle used.
• Perform other duties as assigned for efficient office operation and assistance.

Requirements

• Minimum 2 years of experience working in an office environment, particularly in a non-profit or public agency.
• Punctuality, reliability, and professionalism with the ability to maintain strict confidentiality.
• Dependable, motivated, and concerned for clients' interests.
• Expertise in proper telephone and reception etiquette.
• Bilingual preferred (English/Spanish).
• Proven team player who assists others and asks for help when needed.
• Strong listening, interpersonal, and customer service skills.
• Excellent verbal and written communication skills.
• Good organizational skills & ability to multitask.
• Ability to accept constructive criticism and feedback.
• Proficiency with office computer equipment and Microsoft Office software.
• Ability to learn and accurately use case management software.
• Ability to follow instructions & work with minimal supervision.
• Ability to type 35 words per minute.

Nice-to-haves

• Bilingual in English and Spanish is preferred.

Benefits

• Dental insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Parental leave
• Retirement plan
• Tuition reimbursement
• Vision insurance