Receptionist and Conference Assistant, California Conference Center

About the position

Practising Law Institute (PLI) educates and informs lawyers and other professionals with innovative programs, publications, podcasts, and additional resources. With a sterling reputation developed over 90 years, PLI is a trusted source of professional development and knowledge for the legal community. A nonprofit organization, PLI is also known for its dedication to providing pro bono training and resources to ensure access to justice. PLI’s client base includes a large array of prestigious law firms, corporations, and government agencies. We are also proud to have recently been named one of the “Brands That Matter” by Fast Company. More information about PLI may be found on our website www.pli.edu. PLI is searching for a professional to fill the role of Receptionist and Conference Assistant, California Conference Center. Work in a collaborative environment with a diverse, employee community where staff enjoy a generous benefits package and a genuine commitment to a work-life balance (4+ weeks of paid time off and hybrid remote/in-person schedules for most roles).

Responsibilities

• Responsible for opening the CA Conference Center and registration/set up for program days, first point of contact for faculty and attendees.
• Receive and set up breakfast catering, make coffee/tea/water. Ensure the reception area is well stocked.
• Check the setup of the Main Conference Room (iPads plugged in/charging, dais clean and stocked for faculty) and Faculty Green Room.
• Check program kit email threads for any last-minute changes, print or update the program kit as needed, including all updates from the Program Team.
• Check WMS for overnight registrations and updating the sign-in sheet as needed.
• Print faculty placards for the program and have opening segment set up on the dais. Assist faculty with reasonable print needs, as requested.
• Greet/check-in faculty and attendees upon arrival and answer questions attendees/faculty have through the day.
• Assist with prompting and escorting faculty from Green Room to Conference Center during program.
• Direct faculty and guests to office space, quiet room, or tech-enabled areas outside of the Conference Center, upon request.
• Assist with registering faculty complimentary registrations or day-of registrations.
• Contact Membership or Customer Service for attendee questions related to their PLI accounts.
• Prepare reception space for upcoming programs or rentals, print faculty badges or other program materials, as needed.
• Provide tour and walkthrough of California Conference Center for potential rental customers.
• Assist with monitoring the SF rental email inbox and responding in a timely manner.
• Greet vendors/guests.
• Receive mail/packages and distribute accordingly.
• Obtain California Food Handler’s certification (PLI will cover the costs of training and membership).
• Keep up-to-date on first aid, floor warden, and other disaster preparedness certifications as required by the building.
• Keep emergency supplies stocked in designated areas.
• Restock registration desk area with emergency, cleaning, and PLI branded supplies as needed, working with NY to order supplies.
• Clean/dust reception area surfaces and shelves.
• Assist with program related tasks and entries, as needed.
• Other duties as assigned.

Requirements

• High School Diploma or equivalent
• 2 – 5 years of customer service or front desk experience
• Accuracy and attention to detail regarding administrative tasks with strong follow up skills
• Ability to maintain a polished, professional demeanor and phone manner at all times
• Strong organizational and multi-tasking skills
• Excellent written and verbal communication skills
• Dependability with regard to punctuality and attendance
• Ability to work collaboratively with a positive attitude
• Proficiency in basic computer skills, including Microsoft Outlook and Microsoft Office Suite, is required

Nice-to-haves

• Food Handler Serv Safe certification desired, but can be obtained after hire

Benefits

• Medical, dental and vision plans for employees and their families
• Generous employer contribution to employee retirement savings account
• Ample paid time off and holidays, summer Fridays
• Flexible hybrid remote/in-person scheduling for most roles
• Unlimited access to LinkedIn Learning web-based training along with other career development opportunities
• Work-life balance initiatives
• One-time $500 Home Office Allowance
• Gym/Wellness Allowance of up to $300 each calendar year