Receptionist - Bilingual Preferred

About the position

The SPAN Parent Advocacy Network is seeking a skilled and experienced Part-Time Receptionist to support its mission of empowering families involved in the special education system. This role involves answering inbound calls, providing assistance to callers, and collaborating with various teams within the organization. The position requires a compassionate approach, especially when dealing with emotional situations, and the ability to communicate effectively in both English and Spanish is essential.

Responsibilities

• Handle all calls in a professional manner, showing compassion and maturity.
• Ensure that all calls are handled on a time-sensitive basis.
• Display cultural competency in handling calls, particularly from Spanish-speaking callers.
• Understand SPAN programs and projects, and route calls to incoming staff.
• Open, sort, and distribute all incoming mail and packages.
• Greet walk-in visitors and provide organizational information to callers using computerized or printed directories.
• Update system voice mail message to reflect changes in staffing/organization, office closings, or hours of operation.
• Attend quarterly meetings of SPAN staff and complete the SPAN Resource Parent training.

Requirements

• Proven work experience as a receptionist or in customer service.
• Excellent communication skills, both written and verbal.
• Strong written and verbal communication in Spanish is a must.
• Ability to work independently and manage multiple tasks at once.
• Proficient in Google Suites and Microsoft Office.
• Attention to detail and organization.
• Capacity to use technology and software including computer skills, Word, Excel, Smartsheet, and web-based contact management system.
• Knowledge of SPAN mission, grants, and stakeholders.

Nice-to-haves

• Experience with Smartsheet.

Benefits

• 401(k)
• Employee assistance program
• Flexible schedule
• Professional development assistance
• Tuition reimbursement