Receptionist, Call Agent, Auto Dealership

About the position

The Receptionist/Call Agent at Patriot Lincoln of Davenport plays a crucial role in providing excellent customer service by answering phone inquiries, scheduling appointments, and assisting customers with auto information. This full-time position emphasizes communication skills and a positive attitude, contributing to a supportive work environment that values employee success and community involvement.

Responsibilities

• Answer the phone and requests for auto information such as prices and availability.
• Schedule appointments for customers to meet with the dealership's sales team.
• Utilize CRM tools to manage customer interactions.
• Contribute to high Customer Satisfaction Index (CSI) scores.
• Perform other duties as assigned.

Requirements

• Good communication skills
• Strong customer service skills
• Proficient computer skills
• A positive and enthusiastic personality
• A good work ethic and professional appearance
• High school diploma or equivalent

Benefits

• 401(k)
• Employee discounts on vehicles and service
• Health insurance
• Paid time off
• Career advancement opportunities