Receptionist/Customer Service

$33,280 - $35,360/Yr

Herbal Nails & Spa - Paradise Valley, AZ

Part-time - Entry Level

Paradise Valley, AZ

Personal and Laundry Services

About the position

We are seeking a dedicated and enthusiastic Customer Service Representative to join our team at Herbal Nails and Spa. In this part-time role, you will be the first point of contact for our clients, providing exceptional service and support. Your responsibilities will include handling inquiries, resolving issues, and ensuring a positive customer experience while maintaining professionalism and efficiency.

Responsibilities

• Respond to customer inquiries via phone, email, and in-person with a friendly and helpful demeanor.
• Assist customers with product information, order processing, and troubleshooting issues.
• Maintain accurate records of customer interactions and transactions in our database.
• Collaborate with team members to improve service delivery and enhance customer satisfaction.
• Perform front desk duties including greeting visitors and managing appointment schedules.
• Utilize Google Suite for documentation and communication purposes.
• Provide support in various office tasks as needed, ensuring smooth operations.
• Assist in training new staff members on customer service protocols and systems.

Requirements

• Proven experience in customer service or a related field is preferred.
• Strong computer literacy with proficiency in Google Suite applications.
• Excellent communication skills, both verbal and written.
• Ability to type efficiently while engaging with customers.
• Experience as a medical receptionist or personal assistant is a plus.
• Bilingual candidates are encouraged to apply to better serve our diverse clientele.
• Strong organizational skills with attention to detail and the ability to multitask effectively.
• A positive attitude and a commitment to providing outstanding customer support.

Nice-to-haves

• Experience as a medical receptionist or personal assistant is a plus.
• Bilingual candidates are encouraged to apply to better serve our diverse clientele.

Benefits

• Employee discount
• Flexible schedule