Receptionist/Front End Manager

$36,400 - $36,400/Yr

Thread & Ink - Holmesville, OH

Full-time - Entry Level

Holmesville, OH

Administrative and Support Services

About the position

The Receptionist/Front End Manager at Thread and Ink is responsible for overseeing the daily operations of the front end of a custom Embroidery & Screen Print business. This role focuses on managing customer interactions, optimizing sales performance, and ensuring efficient order processing while providing exceptional customer service.

Responsibilities

• Provide exceptional customer service
• Manage cashier functions, including transactions, returns, and exchanges
• Answer incoming phone calls
• Aide in showroom appearance and staging
• Manage daily emails
• Track work orders
• Complete daily invoicing
• Check in retail merchandise daily & distribute to proper departments for customization
• Monitor and maintain inventory
• Manage QuickBooks transactions
• Assist with purchasing merchandise from suppliers
• Contact suppliers when there are order issues or replacements needed
• Provide customer quotes
• Monitor our company website for online orders and in-house tracking
• Update Social Media posts
• Assist with embroidery, vinyl or screen print department when needed

Requirements

• Previous experience in retail or as a manager
• Proficiency in administrative tasks such as bookkeeping and inventory management
• Excellent communication and ability to interact with customers and staff efficiently