About the position
The Receptionist/Front Office Assistant position at Key Chiropractic is a full-time role that plays a crucial part in enhancing the patient experience within the clinic. This position requires a proactive individual who enjoys multi-tasking and is dedicated to providing excellent service to patients. The successful candidate will work directly with the chiropractor/owner, which means that autonomy, trust, and responsibility are highly valued in this role. The job is available immediately and involves a variety of tasks that are essential for the smooth operation of the front office. Key responsibilities include scheduling patients, coordinating with insurance companies, collecting payments, and billing insurance. The receptionist will also be responsible for maintaining accurate patient records and accounts, ensuring that updates are made promptly when payments are received. Building and maintaining trust with both new and existing patients is paramount, as is generating new patient leads through effective phone communication. The role also involves staying in contact with patients and updating the patient database to assist in lead generation. Additionally, the receptionist will be expected to maintain an organized workstation, update inventory, and kindly attend to the needs of patients and colleagues. This position is ideal for someone who is detail-oriented, has strong communication skills, and is committed to providing a welcoming environment for all patients.
Responsibilities
- Scheduling patients
- Coordinating with insurance companies
- Collecting payment and billing insurance
- Maintaining accurate patient records and accounts
- Updating patient accounts when payments are received
- Maintaining trust and great service with new and existing patients
- Generating new patients with good phone communication
- Staying in contact and updating patient database to assist and generate leads
- Maintaining an organized work station
- Updating inventory
- Kindly attending to the needs of the patients and those around you
Requirements
- Bilingual
- Customer service experience
- Medical office experience
- High school diploma or GED
- Good written and oral communication skills
- Ability to work 36-40 hours per week
- Available to work 8am-6pm
