Receptionist, Medical

Duly Health And Care - Hinsdale, IL

Full-time

Hinsdale, IL

Ambulatory Health Care Services

About the position

The Medical Receptionist at Duly Health and Care plays a crucial role in providing exceptional service to patients and visitors. This position involves managing patient check-ins and check-outs, handling inquiries, and ensuring a smooth flow of operations within the clinic. The receptionist is the first point of contact for patients, making it essential to create a welcoming environment while efficiently managing administrative tasks.

Responsibilities

• Acknowledges and welcomes patients and visitors.
• Informs staff of patient/visitor arrival and provides instruction, assistance, and information regarding paperwork and waiting times.
• Answers general questions about the facility, including location, restrooms, elevators, and hours of operation.
• Ensures the waiting area is clean, tidy, and has appropriate patient announcements and brochures.
• Conveys information to patients and/or visitors as directed.
• Assists or calls for assistance with patients who have ambulatory difficulties.
• Obtains registration information from patients for input into EPIC.
• Verifies and/or updates demographic and health plan information.
• Checks patients in and out of the clinic.
• Provides patients with information regarding payment obligations, HIPAA Notice of Privacy practices, clinic policies, and collects all required forms and signatures.
• Schedules appointments into EPIC according to practice protocol.
• Conveys schedule changes to appropriate staff.
• Reviews next day's schedules and prints out physician schedules in advance of visits as directed.
• May assist patients with obtaining appointments at other physician and hospital sites and/or schedules lab or radiology testing.
• Pulls patient charts, files information correctly into patient charts, and maintains the filing system.
• Prepares charts to clinic and/or practice specifications.
• Collects copays, cash, check, or credit card payments ensuring patients receive receipts and posts all payments in EPIC.
• Balances daily cash and collections.
• Ensures change drawers and cash are secured and appropriate financial procedures are followed in transferring payments to Corporate.
• Identifies problematic accounts and directs them to the financial counselor or the Customer Service Department.
• Answers multiple lines, screens calls, takes accurate and detailed messages for all calls, and directs calls to appropriate support staff.
• Understands limits of responsibility by not providing medical advice to patients.
• Performs all other duties/responsibilities as assigned.

Requirements

• Prefer one year experience in a customer service setting, preferably in a medical office with basic knowledge of medical terminology.
• Able to type a minimum of 30 wpm strongly preferred.
• High school diploma or GED.
• Service Orientation: Capable of providing excellent service to customers with a friendly and approachable demeanor, resolving customer complaints, and understanding customer service principles.
• Organization: Able to provide order and structure to daily processes and work environment.
• Verbal Communication: Capable of interacting with people of varying educational levels and backgrounds, conveying information clearly and succinctly, applying listening, tact, responsiveness, empathy, and confidentiality.
• Multi-tasking: Able to perform multiple duties at once while maintaining attention to detail.
• Adaptability: Able to be flexible and comfortable in adjusting to changing activities, maintaining calm under pressure, and enhancing problem-solving.
• Team Work: Works effectively with others to accomplish objectives and goals, willingly offering assistance to others when needed.
• Computer Proficiency: Ability to learn and become proficient in EPIC software as well as have basic knowledge of Microsoft applications.

Benefits

• Comprehensive medical and prescription drug benefits that include medical coverage at 100% (after deductible) when utilizing a Duly provider.
• $5,250 Tuition Reimbursement per year.
• 40 hours paid volunteer time off.
• A culture committed to Diversity, Equity, and Inclusion (DEI) and Social Impact.
• 12 Weeks parental leave at 100% pay and a financial benefit for adoption and surrogacy for non-physician team members.
• 401(k) Match.