Receptionist, Medical

$15 - $21/Yr

Dupage Medical Group - Romeoville, IL

Full-time - Entry Level

Romeoville, IL

Ambulatory Health Care Services

About the position

The Medical Receptionist position at the Psychiatry & Behavioral Neuros clinic in Romeoville is a full-time role requiring 40 hours of work per week. The working hours are Monday to Thursday from 10:00 AM to 6:30 PM and Friday from 9:00 AM to 5:30 PM. The role is located at 1239 Windham Parkway, Romeoville, Illinois 60446, with travel required as needed.

Responsibilities

• Acknowledges and welcomes patients and visitors.
• Informs staff of patient/visitor arrival and provides instruction, assistance and information as to completion of required paperwork and waiting times.
• Answers general questions about the facility: location, rest rooms, elevators, hours of operation, etc.
• Ensures waiting area is clean, tidy, and has appropriate patient announcements and brochures.
• Conveys information to patients and/or visitors as directed.
• Assists or calls for assistance with patients with ambulatory difficulties.
• Obtains registration information from patients for input into EPIC.
• Verifies and/or updates demographic and health plan information.
• Checks patients in and out of the clinic.
• Provides patients with information regarding payment obligations, HIPAA Notice of Privacy practices, clinic policies, and collects all required forms and signatures.
• Schedules appointments into EPIC according to Practice protocol.
• Conveys schedule changes to appropriate staff.
• Reviews next day's schedules and prints out physician schedules in advance of visits as directed.
• May assist patients with obtaining appointments at other physician and hospital sites and/or schedules lab or radiology testing.
• Pulls patient charts, files information correctly into patient charts, and maintains filing system.
• Prepares charts to clinic and/or Practice specifications.
• Collects copays, cash, check, or credit card payments ensuring patients receive receipts and posts all payments in EPIC.
• Balances daily cash and collections.
• Ensures change drawers and cash are secured and appropriate financial procedures are followed in transferring payments to Corporate.
• Identifies problematic accounts and directs them to the financial counselor or the Customer Service Department.
• Answers multiple lines, screens calls, takes accurate and detailed messages for all calls including telephone encounters, directs calls to appropriate support staff.
• Understands limits of responsibility by not providing medical advice to patients.
• Performs all other duties/responsibilities as assigned.

Requirements

• Prefer one year experience in customer service setting, preferably in a medical office with basic knowledge of medical terminology.
• Able to type a minimum of 30 wpm strongly preferred.
• High school diploma or GED.
• Service Orientation: Capable of providing excellent service to customers, friendly and approachable demeanor, resolving customer complaints, and understanding customer service principles.
• Organization: Able to provide order and structure to daily processes and work environment.
• Verbal Communication: Capable of interacting with, and relating to, people of varying educational levels and backgrounds, conveying information clearly and succinctly, applying listening, tact, responsiveness, empathy, and confidentiality.
• Multi-tasking: Able to properly perform multiple duties at once, greeting, message taking, checking patients in/out, while maintaining attention to detail.
• Adaptability: Able to be flexible and comfortable in adjusting to changing activities. Maintains calm under pressure and is able to think clearly to enhance problem solving.
• Team Work: Works effectively with others to accomplish objectives and goals. Willingly offers assistance to others when the need arises.
• Computer Proficiency: Ability to learn and become proficient in EPIC software as well as have basic knowledge of Microsoft applications.

Benefits

• Comprehensive medical, dental, and vision benefits that include healthcare navigation assistance and medical coverage at 100% (after deductible) when utilizing a Duly provider.
• Employer provided life and disability insurance.
• $5,250 Tuition Reimbursement per year.
• Immediate 401(k) match.
• 40 hours paid volunteer time off.
• A culture committed to Diversity, Equity, and Inclusion (DEI) and Social Impact.
• 12 weeks parental leave at 100% pay and a financial benefit for adoption and surrogacy for non-physician team members.