Receptionist/Office Assistant

$37,440 - $37,440/Yr

Choice Medical - Ames, IA

Full-time - Entry Level

Onsite - Ames, IA

Professional, Scientific, and Technical Services

About the position

The Receptionist/Office Assistant role at Choice Medical involves managing front office operations, including verifying insurance details, coordinating intake information, and providing customer service in a retail setting. The position requires effective communication with physicians' offices and maintaining a rapport with them, while also ensuring the showroom is stocked and organized. The role is essential for supporting the administrative functions of the office and contributing to quality improvement initiatives.

Responsibilities

• Verify insurance deductibles, coinsurance, and copays due at the time services are rendered.
• Coordinate all intake information and enter it into the billing system.
• Answer a multi-line phone system quickly and efficiently.
• Multi-task efficiently in a fast-paced environment.
• Work daily with physicians' offices and maintain rapport with them.
• Obtain medical records on an ongoing basis from referral sources.
• Keep products stocked on the showroom floor and order products as needed.
• Price products and assist customers in a retail setting.
• Develop and maintain a working knowledge of DME products and services offered by Choice Medical.
• Assist with quality improvement by following all of Choice Medical's policies, procedures, and guidelines.

Requirements

• Two years of experience in an insurance office, doctor's office, or similar environment.
• General knowledge and understanding of insurance such as Medicaid, Medicare, and commercial insurance.
• Ability to lift 50lbs independently.
• Basic skills in Excel, Word, and 10-key.
• Effective verbal and written communication skills.

Benefits

• Paid time off
• Retirement plan