Receptionist/Office Assistant

$37,440 - $43,680/Yr

Texas Functional Health Centers - Dallas, TX

Full-time - Entry Level

Onsite - Dallas, TX

About the position

The Receptionist/Office Assistant at Texas Functional Health Centers plays a crucial role in ensuring a welcoming environment for patients while managing various administrative tasks. This position requires a bilingual individual who can effectively communicate with patients and staff, assist with scheduling, and maintain office organization. The ideal candidate will thrive in a fast-paced medical office setting and contribute to the overall patient experience.

Responsibilities

• Welcome patients by greeting them, in person or on the telephone.
• Manage ALL leads and schedule appointments.
• Answer and appropriately route incoming phone calls.
• Receive mail and other shipments, sort and route to the appropriate office staff.
• Provide primary office support for outbound mail and other shipments.
• Manage calendars for patient appointments; set up and clean up as needed.
• Assist patients and executives as needed.
• Maintain general office cleanliness in break areas.
• Perform administrative tasks including filing, member folder maintenance, and data entry of client records.
• Maintain cleanliness of exam rooms and common areas, assist with inventory.
• Manage communications through various channels regarding upcoming events and general information.
• Assist the Chiropractor in the treatment of individuals and with passive and active treatment plans.
• Translate for staff or doctor as necessary if qualified.
• Complete new patient consultations and doctors report of findings.
• Assist patients with treatment paperwork.
• Contribute to chiropractor's effectiveness by identifying patient care issues and recommending options and courses of action.
• Support additional duties and responsibilities as requested.
• Help patients understand their insurance benefits and work out payment arrangements.
• Lead phone calls and reminder phone calls.
• Engage in internal and external marketing activities.

Requirements

• 1 year of customer service experience preferred.
• Bilingual (highly preferred).
• Excellent communication skills with ample sales experience.
• Ability to organize and manage multiple projects and varying priorities.
• Experience in Microsoft Office (Word, PowerPoint, Excel).
• Professional personal presentation.
• Highly reliable.

Nice-to-haves

• Energetic, disciplined, detailed, upbeat, and intuitive learner.
• Passion for serving others.
• Motivated, proactive, collaborative, versatile, and welcoming personality.

Benefits

• 401(k)
• 401(k) matching
• Employee discount
• Paid time off
• Retirement plan