About the position
The Receptionist position at Savannah Toyota is a part-time role focused on providing excellent customer service and administrative support within the dealership. The successful candidate will be responsible for receiving callers, determining the nature of their inquiries, and directing them to the appropriate department or individual. This role requires a friendly and professional demeanor, as the receptionist will be the first point of contact for customers visiting the showroom or calling the dealership. The receptionist will greet showroom customers, ascertain the purpose of their visit, and ensure they are connected with the right personnel, including notifying sales staff of waiting customers. In addition to handling incoming calls, the receptionist will take thorough messages when necessary and communicate effectively with callers and visitors. The role also involves collecting basic demographic information from customers, which may be recorded using various methods such as an ups card or a computer system. The receptionist will enter this data into the prospect tracking system and generate weekly reports for management. Other essential duties include typing memos, correspondence, and reports, as well as assisting with clerical tasks as requested. Maintaining a professional appearance and demeanor is crucial in this role, as it reflects the dealership's commitment to customer service and professionalism. The position requires working afternoon shifts and Saturdays, making it ideal for individuals seeking part-time employment. The receptionist will be expected to perform all essential duties satisfactorily, and reasonable accommodations may be made for individuals with disabilities to enable them to fulfill the job's requirements.
Responsibilities
- Receives callers at the dealership and determines the nature of their business.
- Directs callers to their destination or takes messages as needed.
- Greets showroom customers and determines the nature of their visit.
- Notifies the appropriate person that a customer is waiting and introduces the customer to a salesperson.
- Answers incoming phone calls and directs callers to the appropriate department or individual.
- Obtains basic demographic information about each customer using established methods.
- Enters data into the prospect tracking system and runs weekly prospect reports for managers.
- Communicates messages to the appropriate parties in a timely manner.
- Types memos, correspondence, reports, and other documents as required.
- Assists with clerical duties as requested.
- Maintains a professional appearance and demeanor.
Requirements
- High school diploma or GED required.
- Two to four years of related experience and/or training preferred.
- Ability to read and comprehend simple instructions, short correspondence, and memos.
- Ability to write simple correspondence.
- Ability to effectively present information in one-on-one and small group situations.
