Receptionist (Part-Time) - Nalley Toyota Stonecrest

Asbury Automotive Group - Stonecrest, GA

Part-time - Entry Level

Stonecrest, GA

Motor Vehicle and Parts Dealers

About the position

The Receptionist at Nalley Toyota Stonecrest plays a crucial role in ensuring a welcoming and efficient environment for both callers and walk-in customers. This part-time position involves receiving incoming calls, determining the nature of the callers' business, and directing them to the appropriate destination. The Receptionist is responsible for answering basic inquiries, routing calls, taking messages, and providing essential information to all callers. Additionally, the role requires greeting walk-in customers and assessing the purpose of their visit, ensuring that each interaction is handled in a professional, friendly, and efficient manner, in line with established store processes. In this position, the Receptionist will monitor and maintain adequate supplies of check and paper in the office, organize and manage the mailing system, and communicate messages to the relevant parties promptly. The role also includes assisting with clerical duties as requested, helping the Customer Relations Manager in resolving complaints, and managing all correspondence with customers. The Receptionist will enter Customer Satisfaction Index (CSI) information into the computer and process this information according to the guidelines set by the CSI Relations Manager. Punctuality is essential, as the Receptionist is expected to report to work on time and follow the provided schedule, notifying the supervisor in case of any delays.

Responsibilities

• Receive incoming calls and determine the nature of the callers' business.
• Direct callers to the appropriate department or individual or take thorough messages.
• Greet walk-in customers and assess the purpose of their visit.
• Communicate with callers and visitors in a professional, friendly, and efficient manner.
• Monitor and maintain sufficient check and paper supply in the office.
• Organize and maintain the mailing system.
• Communicate messages to the appropriate parties in a timely manner.
• Assist with clerical duties as requested.
• Help the Customer Relations Manager in resolving complaints and correspondence with customers.
• Enter Customer Satisfaction Index (CSI) information into the computer.
• Process CSI information according to the CSI Relations Manager's guidelines.
• Report on time to work and follow the provided schedule.

Requirements

• Strong communication skills, both verbal and written.
• Ability to handle multiple tasks and prioritize effectively.
• Proficient in using office equipment and computer systems.
• Experience in customer service or administrative roles is preferred.

Nice-to-haves

• Familiarity with Customer Satisfaction Index (CSI) reporting.
• Previous experience in a receptionist or front desk role.

Benefits

• Weekly pay
• Paid holidays and paid time off
• Deferred Holiday Pay Match
• Paid training
• Stock Awards for eligible team members
• Medical, vision, dental, accident, critical illness, and hospital indemnity plans
• Up to 12 weeks paid pregnancy leave
• Paid parental leave
• Health savings accounts
• Flexible spending accounts
• Short-term and long-term disability plans
• Life insurance options
• 401k with company match
• Digital career path tool for career development
• Continuous training through Asbury's Internal Learning Management System
• Professional growth and development opportunities
• Student loan relief resources
• Employee assistance program
• Employee discounts on parts and service repairs
• Scholarship awards
• Opportunities for community service initiatives with paid volunteer hours
• Aggressive employee referral program with bonus opportunities