About the position
The Music Institute of Chicago is seeking a part-time receptionist for its Winnetka campus, located at 300 Green Bay Road. This role is essential in creating a welcoming environment for students, families, and visitors. The Music Institute believes that music is a vital component of a well-rounded education and community, enhancing cognitive abilities and fostering connections among individuals. The receptionist will play a key role in supporting this mission by providing excellent customer service and administrative assistance in a music-filled atmosphere. The part-time hours for this position are as follows: Friday from 2 PM to 9:15 PM, Saturday from 3:45 PM to 9 PM, and Sunday from 2:30 PM to 9 PM, with the possibility of subbing when needed. The ideal candidate will possess a friendly and courteous demeanor, excellent communication skills, and the ability to multitask effectively in a dynamic environment. Familiarity with music is a plus, but not a requirement. The Music Institute is committed to ensuring that live music and quality music education are accessible to everyone, and the receptionist will contribute to this goal by assisting families with inquiries and registrations. In this role, the receptionist will be responsible for screening guests, answering incoming calls, greeting visitors, and providing information about the Music Institute's programs. They will assist families with registration, help locate classes, and reserve practice rooms. Proficiency in Microsoft Word and Excel is required, as well as the ability to learn the ASAP software for handling routine billing questions and processing payments. The receptionist will also ensure that health and safety protocols are followed within the facility, maintain the orderliness of the office, and notify the Campus Director of any maintenance issues or supply needs.
Responsibilities
- Screen guests and admit them into the building.
- Answer incoming calls and greet visitors; respond to inquiries or direct to other departments as appropriate.
- Describe MIC programs and assist families with registration, locating classes, and reserving practice rooms.
- Utilize MS Word, Excel, and ASAP to complete projects as directed by Campus Director.
- Handle routine billing questions and address changes using ASAP.
- Process tuition and room rental payments.
- Ensure current MIC health and safety protocols are being followed by teachers and students.
- Lock and unlock building and rooms.
- Maintain orderliness and setup of lobby, teaching rooms, and restrooms.
- Notify the Campus Director of building maintenance issues and when supplies need to be ordered.
Requirements
- High school diploma or equivalent.
- Minimum of 1 year experience providing excellent customer service.
- Ability to multi-task and pay attention to detail.
- Strong proficiency with MS Word and Excel.
- Ability to learn ASAP software.
- Strong math aptitude to calculate tuition charges.
- Promptness and reliability.
- Ability to wear personal protective gear correctly throughout the day.
- Ability to go up and down stairs.
- Ability to lift 25 pounds (moving chairs, music stands, etc.).
Nice-to-haves
- Familiarity with music is desirable, but not required.
Benefits
- Competitive salary based on experience.
- Equal Employment Opportunity policies.
