Receptionist/Post Office Clerk

About the position

For more than 100 years, Otterbein has provided senior housing options rooted in respect and community. We’re a non-profit 501(c)(3) health and human service organization, so our values and initiatives are focused on serving our residents. Otterbein SeniorLife consists of lifestyle communities, revolutionary small house neighborhoods, home health, and hospice care in Ohio and Indiana. We offer different lifestyle options for seniors through independent living, assisted living, skilled nursing, rehab, memory support, respite care, in-home care, and hospice services.

Responsibilities

• Serve as receptionist /switchboard operator
• Greet, direct and aid residents and visitors courteously at all times
• Visually observe lobby and report to security or nursing as needed
• Operate Switchboard, answering and transferring calls, making long distance calls and taking messages as needed
• Answer Panic Button Calls and obtain emergency assistance as needed following safety procedures
• Daily, update the Resident Information Directory and Dial Code Book
• Keep accurate records of residents on leave of absence or hospital stay
• Notify all Franklin Users via E-mail of resident admissions, telephone numbers, permanent room changes, withdrawals and deaths
• Control fire panel and follow proper procedure when alarm sounds
• Announce and follow proper procedures for 'Code Gray' or 'Code Black' warnings
• Check on resident(s) for dining room hostess by following proper procedures
• Make all public address announcements for the Community
• Run copies for residents and staff, collecting fees as appropriate
• Maintain forms and records of all keys, signing out all keys issued, and receipting all keys returned
• Track and prepare Daily Journal deliveries for resident pick up each morning
• Make guest meal and guest room reservations, collecting or billing charges for the same and notifying proper departments
• Collect and turn over to supervisor all money collected for guest meals, guest rooms, copy work and other services as authorized
• Maintain Club House Reservation Logue and keep records of signed contracts
• Monitor prescription box
• Assist residents with maintenance requests
• Sale Employee Meal Tickets
• Maintain copy machine and shredder box
• Keep records as instructed by the switchboard operator
• Be knowledgeable of post office functions, filling in and assisting as needed
• Operate copy machine to copy other items for Community use as requested

Requirements

• High School diploma or general education degree (GED), or one to three months’ related experience and/or training, or equivalent combination of education and experience
• Knowledge of Microsoft Word & Excel Processing software

Benefits

• Medical insurance with free virtual doctor visits
• Vision and dental insurance
• Paid Time off that accrues immediately
• Paid Holidays
• Life insurance
• Retirement Savings with a 401(k) or 403(b) with company match
• Access up to 100% of your net earned based wages daily through DailyPay
• Employee sponsored fund for employees in need
• Employee Assistance Program (EAP)
• Tuition Assistance