Receptionist, Primary Care - Full-Time, Days

Full-time

Lansing, IL

Educational Services

About the position

The Receptionist at UChicago Medicine's Lansing clinic plays a crucial role in providing administrative support within a world-class academic healthcare system. This full-time position involves managing day-to-day office duties, including scheduling appointments, answering phone calls, and maintaining patient records, all while ensuring a welcoming environment for patients and visitors.

Responsibilities

• Answer and screen telephone calls in a courteous manner and record messages for physicians and other personnel.
• Schedule patient appointments and procedures according to established policies and procedures.
• Obtain accurate information from patients, ensure all registration forms are complete, and collect patient and insurance payments.
• Copy patient information and forward to requesting party after receiving appropriate consent to release medical records.
• Welcome and greet patients and visitors, assisting and directing appropriately while maintaining patient confidentiality.
• Fulfill organizational responsibilities as assigned, including respecting/promoting patient rights and responding appropriately to emergency codes.
• Share problems relating to patients and/or staff with immediate supervisor.
• Perform other duties assigned.

Requirements

• High school diploma or equivalent.
• Minimum of two years' experience in a medical office or hospital setting.
• Familiarity with database entry and applications.
• Excellent interpersonal skills and demonstrated ability to work cooperatively in a team environment.
• Considerable skill in communicating verbally, determining priorities, and organizing work.
• General working knowledge of PC.
• Considerable skill in handling sensitive public contacts with discretion, tact, and courtesy when dealing with patients, coworkers, and physicians.

Nice-to-haves

• Computerized appointment scheduling experience.

Benefits

• Equal opportunity employer
• COVID-19 vaccination requirement compliance
• Medical and religious exemptions considered
• Pre-employment physical, drug screening, and background check required