Receptionist - PRN

About the position

Castleview Hospital is seeking a Receptionist to perform receptionist, registration, and clerical duties associated with direct and scheduled patient admissions. The role includes establishing and maintaining quality customer service through insurance verification, responding to patient inquiries, and ensuring accurate patient record keeping. The Receptionist will also assist in maintaining orderly office activities and promote a cooperative environment with other departments.

Responsibilities

• Perform receptionist, registration, and clerical duties associated with direct and scheduled patient admissions.
• Establish and maintain quality customer service by performing insurance verification duties.
• Respond to all patients waiting for the admission process, complete appropriate forms, and obtain proper signatures.
• Advise patients of rights and responsibilities and collect deductible and co-pay amounts as applicable.
• Prepare and process patient accounts to insurance companies.
• Assist the business office staff with accurate and complete patient record keeping.
• Ensure customer satisfaction by responding to billing inquiries and acting as a liaison between insurance companies and patients.
• Perform clerical duties including filing, typing, and record storage.
• Handle all phone queries, walk-ins, and patient concerns.
• Prepare daily deposits and maintain the integrity of the cash drawer.

Requirements

• Requires critical thinking skills and decisive judgment.
• Ability to work with minimal supervision in a stressful environment.
• Strong computer and internet research skills.
• Excellent interpersonal skills and project coordination experience.
• Ability to work well with all levels of internal management and staff, as well as outside clients and vendors.
• Basic Life Support (BLS) certification within 60 days of hire.

Benefits

• Health (Medical, Dental, Vision) and 401K Benefits for full-time employees.
• Competitive Paid Time Off / Extended Illness Bank package for full-time employees.
• Employee Assistance Program - mental, physical, and financial wellness assistance.
• Tuition Reimbursement/Assistance for qualified applicants.