About the position
The Receptionist position at East Glen in Birmingham, AL is a part-time role focused on providing essential clerical and customer service support during weekend shifts. The primary responsibilities include answering phone calls, greeting visitors, and directing them to the appropriate individuals or departments. This role is crucial in maintaining a welcoming environment and ensuring that all inquiries are handled efficiently. The Receptionist will also be responsible for various clerical tasks, including maintaining records, ordering supplies, and performing special projects as assigned. The position requires a proactive approach to managing communications and ensuring that all visitors and callers receive the necessary assistance promptly. In addition to answering telephones and directing calls, the Receptionist will greet visitors and provide them with directions or information as needed. This includes assisting guests, residents, and sales representatives, ensuring that they are directed to the correct office or resident room. The role also involves maintaining an up-to-date file of residents, emergency contact numbers, and department extensions, which is vital for effective communication within the facility. The Receptionist must be vigilant in reporting any suspicious activity or individuals to ensure the safety and security of the premises. The position requires a high level of organization and the ability to perform general office duties, such as typing, photocopying, and faxing. The Receptionist will also be responsible for maintaining receipt records and coordinating deliveries when appropriate. This role is essential for the smooth operation of the facility, and the Receptionist will be expected to handle various tasks and responsibilities as they arise, demonstrating flexibility and adaptability in a dynamic work environment.
Responsibilities
- Answer telephone; determine nature of call and directs caller to appropriate individual or department.
- Greet visitors and direct them to appropriate office and/or resident room.
- Provide directions/information to visitors, guests, residents, and sales representatives.
- Receive requests from within the facility and locate employees.
- Maintain a current file/listing of residents by name and room number, emergency phone numbers of employees, department extensions, and key employees.
- Report suspicious persons/information immediately.
- Order supplies as directed.
- Perform general office and secretarial duties including typing, answering telephone, maintaining files, photocopying, and faxing.
- Maintain receipt records as directed.
- Accept and/or coordinate deliveries if appropriate.
- Perform special projects and other duties and responsibilities as assigned.
Requirements
- High School education or equivalent required.
- Minimum of one (1) year experience in multi-line switchboard operation.
- Experience in a customer service related environment preferred.
