Receptionist/Scheduler

$24,960 - $31,200/Yr

Express Employment Professionals - Texarkana, TX

Full-time

Texarkana, TX

Administrative and Support Services

About the position

The Medical Receptionist / Scheduler is essential for the efficient operation of a healthcare facility, responsible for managing patient interactions, scheduling appointments, and maintaining accurate medical records. This role combines customer service with administrative tasks to ensure a smooth patient experience and effective communication with medical staff.

Responsibilities

• Greet and check-in patients upon arrival, ensuring they fill out required forms and update insurance information.
• Answer phone calls, schedule appointments, and provide basic information regarding services.
• Handle patient records and manage electronic health records (EHR) or medical software.
• Assist patients with billing questions, collect copayments, and manage basic insurance queries.
• Provide excellent customer service to ensure patient satisfaction and resolve complaints as necessary.
• Maintain cleanliness and organization of the reception area and manage inventory of office supplies.
• Schedule and confirm patient appointments, coordinating referrals to specialists and diagnostic tests.
• Work closely with doctors, nurses, and technicians to ensure accurate and timely patient schedules.
• Notify patients of appointment reminders, cancellations, or rescheduling via phone, text, or email.
• Update and verify patient contact details, medical history, and insurance information in EHR.
• Confirm insurance eligibility before scheduling services and verify coverage and authorization needed for treatments.

Requirements

• Strong organizational skills and attention to detail.
• Ability to interact effectively with patients and healthcare professionals.
• Experience with electronic health records (EHR) or medical software is preferred.

Nice-to-haves

• Previous experience in a medical office or healthcare setting.
• Familiarity with insurance verification processes.

Benefits

• Full benefits offered once permanent.