Receptionist/Teller

$37,440 - $41,600/Yr

Servbank, sb Inc. - Oswego, IL

Full-time - Entry Level

Oswego, IL

About the position

The Receptionist/Teller at Servbank plays a crucial role in ensuring efficient banking operations while delivering excellent customer service. This position encompasses a variety of tasks, including receptionist duties and teller transactions, requiring precision and professionalism.

Responsibilities

• Warmly greet customers as they enter the bank and direct them to the appropriate services or personnel.
• Answer and direct phone calls in a professional and courteous manner.
• Manage the reception area to ensure it remains clean, organized, and presentable at all times.
• Act as a backup teller when necessary.
• Print statements and reports in the morning.
• Balance inside and outside ATM machines.
• Process mailed deposits and handle mailed insurance forms.
• Process mobile deposits and remote deposits.
• Renew license plate stickers for customers.
• Fulfill audit requests and assist in audit processes.
• Open and close the teller line at the beginning and end of shifts.
• Place holds on deposited checks and file Currency Transaction Reports (CTR).
• Open and close the branch as needed.
• Assist customers in opening new accounts, including business accounts and safe deposit boxes.
• Order debit and ATM cards for customers and address fraud-related issues.
• Process stop payments and change of address requests.
• Address online banking issues and assist customers with online services.
• Manage check orders and reorder checks for customers.
• Handle requests to increase mobile deposit limits and debit card limits.
• Print check images for customers upon request.
• Facilitate wire transfers, ACH transactions, and overdraft processing.
• Manage returned mail and reconcile monthly interest and holiday club checks.
• Order currency and coin as needed to maintain adequate supplies.
• Process cashier's checks and set up Remote Deposit Capture (RDC) for customers.
• Handle DocuSign requests and conduct maintenance reviews.
• Process check adjustments and assist with SBA Leapfile ACH submissions.
• Address subpoena levies, ACH returns, and VA/SSA reclamations.

Requirements

• Previous experience in banking or customer service is preferred.
• Strong attention to detail and accuracy in handling financial transactions.
• Excellent communication and interpersonal skills.
• Proficiency in computer applications and banking software.
• Ability to multitask and prioritize tasks effectively.
• Knowledge of banking regulations and compliance requirements is a plus.
• High school diploma or equivalent; additional education in finance or related field is preferred.