Receptionist-Toledo Bend Family Medicine

Sabine County Hospital • Hemphill, TX

434d • Onsite

About The Position

The Receptionist at Toledo Bend Family Medicine serves as the first point of contact for patients and visitors, providing essential support to nurses and providers. This role emphasizes exceptional customer service, effective communication, and efficient handling of patient needs, both in person and over the phone.

Requirements

• High School Diploma or GED required.
• Effective communication skills, both verbal and written.
• Competency in Microsoft Office Word and Excel.
• Basic math skills are necessary.
• Ability to maintain discretion and confidentiality regarding protected health information (PHI).
• Customer service training or experience preferred.
• Previous experience in a clinic or clerical setting preferred.

Nice To Haves

• Bilingual in English and Spanish preferred.
• Familiarity with medical terminology preferred.

Responsibilities

• Greets patients and family members in a professional and friendly manner.
• Directs patients and family members to the correct areas accurately.
• Answers phone calls in a timely manner and transfers calls appropriately.
• Verifies insurance and updates patient demographic information.
• Collects patient co-payments and prepares daily deposits when necessary.
• Enters appointment times accurately into the computer system.
• Handles medication refill requests and medical records requests accurately.
• Monitors and assists with the cleanliness of the waiting room.
• Records daily statistics accurately and prepares for the next workday in advance.
• Demonstrates initiative and requires little direction to enhance organizational operations.

What This Job Offers

• Job Type: Full-time
• Industry: Hospitals
• Education Level: High school or GED