Receptionist

Full-time - Entry Level

Tampa, FL

Professional, Scientific, and Technical Services

About the position

Join our dynamic team at Brooks Law Group as a Legal Receptionist, where you will play a crucial role in our mission to be the voice and lifeline to the injured and exploited. As the first point of contact for our clients, you will gather essential information and provide a warm welcome to those seeking our services. This position is perfect for someone who is hard-working, organized, and motivated to contribute to a meaningful cause. You will be part of a high-energy environment that values teamwork and dedication, and you will have the opportunity to look back and see the impact of your contributions as we grow into a billion-dollar lifeline for those in need.

Responsibilities

• Gather information on new clients/intakes via phone and internet
• Greet clients warmly and professionally
• Answer all front office phone calls and inquiries
• Sort and process all incoming mail
• Schedule new client sign-ups
• Follow-up and manage the referral system
• Work independently while paying attention to clients and cases
• Support Administration and Legal Case Managers
• Perform general office duties such as answering/transferring phone calls, typing, and operating office machines
• Maintain the front office and kitchen area as needed
• Demonstrate strong dedication to the best outcomes for all parties involved in our practice
• Utilize Microsoft Word, Outlook, Excel, and PowerPoint proficiently

Requirements

• Minimum of two years of clerical and/or legal intake experience
• Strong communication skills
• Ability to work independently and as part of a team
• Organizational skills and attention to detail
• Proficiency in Microsoft Office Suite

Nice-to-haves

• Experience in a legal environment
• Familiarity with legal terminology
• Customer service experience

Benefits

• Medical, dental, and vision insurance
• Company Paid Life Insurance
• 401K Plan
• Fitness Incentives
• Holiday Pay