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Receptionist
Humana - Fort Lauderdale, FL
posted about 2 months ago
About the position
The Receptionist at Conviva plays a crucial role in ensuring smooth communication and administrative support within the healthcare setting. This position involves managing incoming and outgoing calls, greeting visitors, and performing various clerical tasks to support the operational needs of the facility. The Receptionist is responsible for providing excellent customer service, assisting patients with inquiries, and maintaining a welcoming environment for all visitors.
Responsibilities
- Receive and route incoming and outgoing telephone calls.
- Greet visitors and determine the nature of their visit.
- Issue visitor passes and maintain visitor logs.
- Respond to routine inquiries from internal or external sources.
- Assist patients with requests and questions.
- Schedule appointments and verify insurance information.
- Collect patient charges and perform data entry tasks.
- Perform miscellaneous administrative activities such as booking meeting rooms and organizing mail.
Requirements
- 1 year or more of experience working in a healthcare setting is preferred.
- Excellent customer service and phone etiquette skills.
- Ability to multitask in a fast-paced environment.
- Attention to detail and highly organized.
- Knowledge of Microsoft Office (Word, Excel, Outlook, Access).
Nice-to-haves
- Knowledge of medical terminology.
- Bilingual in English and Spanish.
- Experience with EMR systems, specifically eClinicalWorks (ECW).
Benefits
- Paid parental leave
- Caregiver leave
- Paid holidays
- Disability insurance
- Health insurance
- Dental insurance
- 401(k)
- Paid time off
- Vision insurance
- Volunteer time off
- Life insurance
