Receptionist

H&R Block - New Braunfels, TX

Full-time - Entry Level

Hybrid - New Braunfels, TX

Professional, Scientific, and Technical Services

About the position

The Receptionist at H&R Block plays a crucial role in providing exceptional customer service and support to clients. This seasonal position focuses on creating a welcoming environment, managing client interactions, and ensuring that all client needs are met efficiently. The role is integral to building strong client relationships and contributing to the overall success of the office during the busy tax season.

Responsibilities

• Answer phones and greet clients in a personalized, friendly, and inviting manner.
• Match clients with the best-suited tax professional for their needs.
• Schedule clients according to their preferences.
• Help ensure all client needs have been met during service, both in person, over the phone, or virtually.
• Maintain office cleanliness and organization of resources with team members.
• Perform other duties as assigned.

Requirements

• Experience working in a fast-paced environment.
• Previous experience in a customer service environment.
• Ability to multi-task.
• Strong organizational and time-management skills.
• Computer proficient with the ability to use Microsoft Office.

Nice-to-haves

• High school diploma or equivalent.
• Sales/marketing experience.

Benefits

• Employee stock purchase plan
• Health insurance
• 401k Retirement Savings Plan
• Tax prep benefit
• Flexible/remote opportunities
• Mental health support and coaching