RECEPTIONIST

$35,360 - $37,440/Yr

H&R Block - Kapolei, HI

Part-time - Entry Level

Remote - Kapolei, HI

10,001+ employees

Professional, Scientific, and Technical Services

About the position

H&R Block is seeking Receptionists for their offices on Oahu, specifically in Kapolei, Ewa Beach, Mililani, and Waipio. This hybrid seasonal role involves working as both a remote Customer Service agent and an in-office Receptionist, with a total of up to 40 hours per week. The position focuses on providing exceptional client support and front desk services during the tax season, contributing to the company's mission of helping clients and inspiring confidence in their tax preparation needs.

Responsibilities

• Provide advanced client support via phone, email, or chat for tax products and services.
• Interpret clients' needs and utilize troubleshooting skills to identify solutions.
• Utilize software solutions and knowledge base to resolve and track user incidents.
• Identify potential security issues and escalate appropriately to business partners.
• Communicate clearly and effectively with clients, especially those under stress.
• Greet clients in a friendly manner and match them with suitable tax professionals.
• Schedule client appointments according to their preferences.
• Ensure office cleanliness and organization with team members.

Requirements

• High school diploma or equivalent.
• Excellent verbal and written communication skills.
• Ability to perform under stress in a fast-paced environment.
• General computer navigation knowledge, particularly with Microsoft Office.
• Prior experience in an inbound call center environment is preferred.
• Strong organizational, time-management, and multi-tasking skills.

Nice-to-haves

• Experience with general computer software troubleshooting and networking connectivity problems.

Benefits

• Medical and prescription drug coverage for eligible associates and dependents.
• Participation in the H&R Block Retirement Savings Plan (401(k) Plan).
• Access to the Employee Assistance Program.
• Virtual fitness center programs.
• Associate discount program.
• Business Travel Accident Insurance.
• Associate Tax Prep benefit.