Receptionist

American Family Care - Hinsdale, IL

Full-time - Entry Level

Hinsdale, IL

Ambulatory Health Care Services

About the position

The Receptionist at Modern Pain Consultants plays a crucial role in ensuring a welcoming and efficient environment for patients in an interventional pain practice. This position involves managing front desk operations, facilitating patient check-ins and check-outs, and providing exceptional customer service. The Receptionist will be responsible for various administrative tasks, contributing to the overall success of the practice by ensuring smooth patient flow and maintaining accurate records.

Responsibilities

• Warmly welcome patients and visitors, ensuring a friendly and professional atmosphere.
• Verify patient information, including personal and insurance details, and update electronic medical records as necessary.
• Schedule patient appointments, consultations, and follow-up visits using the practice's scheduling software.
• Collect patient co-pays, deductibles, and outstanding balances, and process payments accurately.
• Answer phone calls, address inquiries, and provide information to patients regarding appointments, services, and general practice policies.
• Coordinate with medical providers and staff to schedule appointments, procedures, and consultations, optimizing patient flow and minimizing wait times.
• Remind patients of upcoming appointments via phone, email, or SMS, ensuring high attendance rates.
• Collaborate with the clinical team to manage the scheduling of urgent or emergent patient cases.
• Maintain patient records, ensuring accuracy, completeness, and compliance with privacy regulations.
• Assist in obtaining and organizing patient medical records, test results, and referral documentation.
• Manage incoming and outgoing correspondence, including faxes, emails, and mail.
• Assist with insurance verification, pre-authorization processes, and claims-related tasks as required.
• Maintain inventory of office and clinic supplies, restocking as needed.
• Provide exceptional customer service to patients, addressing inquiries, concerns, and requests promptly and professionally.
• Direct patients to the appropriate departments or personnel within the practice.
• Maintain a welcoming and clean reception area, ensuring a comfortable and organized environment for patients.
• Display empathy, patience, and sensitivity when dealing with patients experiencing pain or distress.
• Collaborate closely with the clinical and administrative teams to ensure effective coordination and communication.
• Participate in staff meetings, sharing updates, observations, and suggestions for improving front desk operations and patient experiences.
• Support colleagues with administrative tasks and provide backup coverage when needed.

Requirements

• High school diploma or equivalent; additional education or training in healthcare administration is a plus.
• Proven experience as a Receptionist or in a similar customer service role, preferably in a medical or healthcare setting.
• Familiarity with medical terminology, procedures, and insurance verification processes is desirable.
• Excellent communication and interpersonal skills, with a friendly and professional demeanor.
• Proficiency in using electronic health records (EHR) and scheduling software.
• Strong organizational skills and the ability to multitask effectively.
• Attention to detail and accuracy in managing patient information and administrative tasks.
• Ability to handle stressful situations with composure and maintain confidentiality.
• Knowledge of HIPAA regulations and patient privacy practices.
• Basic knowledge of Microsoft Office Suite (Word, Excel, Outlook).