Receptionist

About the position

The Receptionist at Telle Tire and Auto Centers plays a crucial role in supporting the Service Advisor to enhance the efficiency and productivity of the service department, ultimately aiming for high levels of customer satisfaction. This position is integral to the success of the front counter operations and requires a friendly and organized individual who can manage various tasks in a fast-paced environment.

Responsibilities

• Greet, welcome & direct customers appropriately.
• Answer incoming calls, forwarding or taking detailed messages.
• Assist in scheduling customer appointments.
• Write thank you cards.
• Maintain reception area and all common areas in a clean and tidy manner at all times.
• Pick-up and drop-off customers and/or parts as needed.
• Manage invoice transactions including collecting payments and issuing receipts.

Requirements

• Previous experience in the automotive industry is ideal (not required).
• 1 to 2 years of retail customer relations or customer service experience.
• Excellent customer service and time management skills.
• Maintain professional appearance of self and work area.
• Perform multiple tasks concurrently in an efficient and organized manner without guidance.
• Proficient in Microsoft Office and possess great typing skills.
• Strong phone and interpersonal skills.
• Deadline and detail oriented.
• Strong interpersonal skills with ability to work as a contributing team member with willingness to adapt to operational procedures.
• Ability to work well under pressure in a fast-paced, ever-changing high-volume environment.
• Minimum of High School Diploma or equivalent.
• Current, valid driver's license.

Benefits

• Paid Birthday Off
• Milestone Anniversary Trips
• Medical/Dental/Vision/Life Insurance
• 401k with matching
• ASE Training & Testing Compensation
• Closed & Paid Holidays
• Maternity/Paternity/Adoption PTO
• Immediate access to hands-on training and technical training
• Weekends Off