Receptionist

$33,800 - $47,320/Yr

Pds Health - El Cajon, CA

Part-time - Entry Level

El Cajon, CA

About the position

The Receptionist at RSD Dental Group and Orthodontics plays a crucial role in providing a welcoming and efficient experience for patients. This part-time position involves greeting patients, managing appointments, and ensuring a smooth flow of operations in the front office. The ideal candidate will demonstrate a friendly demeanor and a commitment to delivering a Perfect Patient Experience (PPE).

Responsibilities

• Model company culture, values, standards, and best operational practices based on the We Believe Behavioral Framework.
• Support the PPE process by helping to get patients to come into the office and ensuring they are comfortable during their visit.
• Schedule appointments that result in each healthcare provider having a smooth, productive day.
• Interact and communicate with patients and guests in the reception area during their wait time.
• Answer telephones in a timely manner and handle all calls with efficiency and thoroughness.
• Ensure that all tasks on the front office checklist are completed daily.
• Post payments to patient accounts in accordance with Company policies.
• Be a Subject Matter Expert in practice management system regarding patient registration and e-check in.
• Confirm all patient appointments in accordance with the office confirmation policies or a minimum of 2 days in advance.
• Ensure all patient messages received from the Contact Center are returned and resolved in a timely manner.
• Participate actively in daily morning huddles, monthly team meetings, and any other required meetings.
• Demonstrate stewardship of the PDS Brand making decisions consistent with the PDS Brand framework.
• Maintain an appropriate professional appearance and demeanor in accordance with company policies.

Requirements

• High School Diploma or general education degree (GED).
• Prior course work or on-the-job training in the fields of dentistry, insurance, or business is preferred.
• Knowledge of office practices, technology applications, and patient insurances.
• Results-oriented with the ability to set realistic goals and meet commitments.
• Ability to advocate for patients with empathy and ethical considerations.
• Process-focused with a comprehensive knowledge of operational processes and computer proficiency.
• Financial acumen to understand profit drivers and utilize metrics for management.

Nice-to-haves

• Experience in a dental or healthcare setting.
• Familiarity with practice management systems.

Benefits

• 401(k)
• Dental insurance
• Health insurance
• On-the-job training
• Paid time off
• Tuition reimbursement
• Vision insurance