RECEPTIONIST

$33,280 - $37,440/Yr

BLEHEALTH, LLC - Pomona, CA

Full-time - Entry Level

Pomona, CA

About the position

The Receptionist at Blehealth, LLC is responsible for managing the front desk and performing a variety of administrative and clerical tasks. This role is essential for ensuring a welcoming environment for guests and maintaining efficient communication within the office.

Responsibilities

• Welcome guests as soon as they arrive at the office.
• Maintain a professional appearance.
• Prompt visitors to wait in the lobby area until the appropriate person can assist.
• Answer, screen, and forward incoming phone calls.
• Direct calls to other departments as needed.
• Use sound judgment in handling calls, especially with upset patients.
• Understand when to escalate calls to Directors, managers, and nurses.
• Make reminder calls as requested.
• Make calls to reschedule appointments when necessary.
• Assist with mailings and other projects as call volume permits.
• Ensure the front desk area is tidy and presentable, with all necessary stationery and material (e.g., pens, forms, and brochures).
• Provide basic and accurate information in person and via phone or email.
• Update calendars and schedule meetings if necessary.
• Perform other clerical duties such as filing, photocopying, and faxing.
• Call clients and maintain the records in databases.
• Schedule appointments for case managers.

Requirements

• High school diploma or GED
• Associate degree in business administration or equivalent
• Excellent verbal communication skills
• Excellent interpersonal and customer service skills
• Basic understanding of administrative and clerical procedures and systems
• Proficient with Microsoft Office Suite or related software