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H&R Block - Bourne, MA
posted about 1 month ago
Full-time - Entry Level
Bourne, MA
Professional, Scientific, and Technical Services
About the position
The Receptionist at H&R Block plays a crucial role in providing exceptional client service by greeting clients, answering phones, and ensuring their needs are met. This position focuses on building strong client relationships and supporting the overall client experience in a fast-paced environment.
Responsibilities
- Answer phones and greet clients in a personalized, friendly, and inviting manner
- Match clients with the best-suited tax professional for their needs
- Schedule clients how they would like to be scheduled
- Help to ensure all clients needs have been met during service both in person, over the phone or virtually
- Maintain office cleanliness and organization of resources with team members
- Other duties as assigned
Requirements
- High school diploma or equivalent
- Experience working in a fast-paced environment
- Previous experience in a customer service environment
- Ability to multi-task
- Strong organizational and time-management skills
- Computer proficient with the ability to use Microsoft Office
Nice-to-haves
- Sales/marketing experience
Benefits
- Employee Assistance Program with Health Advocate
- Wellbeing program, BetterYou, to help you build healthy habits
- Neurodiversity and caregiver support available to you and your family
- Various discounts on everyday items and services
- Medical Coverage
- 401k Retirement Savings Plan
- Employee Stock Purchase Plan
