Receptionist

$43,680 - $43,680/Yr

RadNet Orange County - Garden Grove, CA

Full-time - Entry Level

Garden Grove, CA

11-50 employees

About the position

As a Patient Service Representative at RadNet Orange County, you will be an integral part of a dedicated team focused on delivering quality patient care. This role emphasizes customer service, effective communication, and the ability to manage various administrative tasks in a fast-paced environment, ensuring a positive experience for patients and their families.

Responsibilities

• Greet and register patients in a friendly and service-oriented manner.
• Obtain or verify proper insurance and patient information, collect signatures and ensure accuracy and completion of necessary documentation.
• Collect and log all co-pays and fees.
• Answer/transfer incoming phone calls.
• Schedule, reschedule or cancel new or current patients, confirm appointments and notify staff of changes when necessary.
• Give patients appropriate orientation for preparatory and safety protocols, and provide directions to facilities if needed.
• Coordinate with the back-office staff for timely and effective care of patients.
• Demonstrate competency regarding the need to safeguard patient property and Patient Health Information.
• Safeguard any on-site medications in accordance with Company policies, procedures and any legal requirements.
• Demonstrate respect for company property, including any cash and patient financial information on site or on patient portals.
• Be responsive to the needs of others by exhibiting and maintaining professional behavior toward patients and coworkers.
• Demonstrate respect for patient boundaries and cultural sensitivities during all interactions.
• Interact diplomatically and sympathetically with patients, their families, and the public in a clinical setting.
• Establish, nurture, and maintain cooperative working relationships.

Requirements

• High School Diploma or GED
• Intermediate to advanced computer skills
• Strong multitasking and communication skills
• Experience providing exceptional customer service

Nice-to-haves

• Medical terminology knowledge
• Recent medical/radiology office experience