Records Assistant

Family Support Services of Suncoast - Dade City, FL

Full-time - Entry Level

Dade City, FL

About the position

The Records Assistant position at Family Support Services (FSS) involves managing and organizing client files in compliance with federal, state, and agency regulations. The role supports quality assurance functions and facilitates access to client information while ensuring a high level of accuracy in filing and documentation. The position is essential for maintaining the integrity of client records and providing excellent customer service.

Responsibilities

• Prepare assigned file sections according to Federal, State and agency regulations.
• Support various quality assurance functions, including document date sequence and document placement.
• Sort, arrange, and file according to standardized file tab sections, ensuring timely and accurate filing.
• Facilitate customer service access to client files.
• Inspect documents, remove staples, duplicates, and separate documents not appropriate to file.
• File all incoming filing according to standardized file sections per assignment.
• Maintain department case list with a high degree of accuracy.
• Audit filing to ensure all has transferred to the client file.
• Prepare Notice of hearing spreadsheet and notify agencies by e-mail.
• Facilitate access to client case file and greet visitors upon arrival.

Requirements

• High school diploma or GED.
• Two years of office work experience.
• Strong written and verbal communication skills.
• Strong organizational and time management skills.
• Proficiency in Excel and Microsoft Word.

Nice-to-haves

• Experience with PowerPoint.

Benefits

• 401(k)
• 401(k) matching
• Dental insurance
• Disability insurance
• Employee assistance program
• Employee discount
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Tuition reimbursement
• Vision insurance