Recovery Support Specialist

Recovery Centers Of America - Indianapolis, IN

Full-time

Indianapolis, IN

Hospitals

About the position

The Recovery Support Specialist (RSS) plays a crucial role in assisting patients dealing with substance abuse and mental health issues. This position involves working under the direction of the CEO and in collaboration with nursing and medical staff to provide support in daily living activities, lead educational and recreational activities, and ensure patient safety and well-being. The RSS is integral to the recovery process, helping patients navigate their treatment journey and fostering a supportive environment for recovery.

Responsibilities

• Monitor patient activities providing safety checks throughout shift by completing rounds by the appropriate level of care either electronically or paper rounds
• Participates in direct patient care including patient flow, group facilitation, and therapeutic individual interaction
• Facilitates the operation of the clinical schedule as well as assisting patient attendance at individual sessions with various departments
• Assists with verbal de-escalation as well as Against Advice interventions
• Performs admissions including a person's search, heat treatment, and patient belongings search and documentation; also includes processing of drop-offs and mail
• Assists patients with the discharge process including packing of belongings, BAM, and Survey completion
• Monitors patient activities at all times including groups, recreational activities, free time, fresh air breaks, outings, etc.
• Assists with all aspects of visitation program, whether in-person or virtual including greeting, sign-in, orientation, search and belongings processing
• Completes documentation to include, but not limited to, shift report, group notes, individual notes, incident reports, checklists, etc.
• If applicable, once DMV record is cleared, RSS may act as an approved driver for patient outings responsible for safe transport and observation of patients
• Is proficient with all technology hardware, company systems and tools required to perform duties including Avatar, iPods, iPads, SmartForce, ADP, laptops, and desktops
• Always demonstrates appropriate confidentiality when interacting with patients, residents, families, visitors, referral sources, and all other contacts
• Exhibits excellent customer relation skills as evidenced by supportive and constructive communication with all contacts including co-workers, patients, residents, visitors, families, and referral sources
• Understands the principles of 12-Step Programs and how they apply to the recovery process of the addicted client
• Perform any other job-related duties as assigned

Requirements

• High School diploma or equivalent, and one (1) year experience working with addiction services
• Excellent organizational skills with the ability to prioritize workload and meet deadlines
• Must be able to work in a fast-paced environment
• Must have strong knowledge of a variety of computer software applications in word processing, spreadsheets and presentations (MS Word, Excel, and PowerPoint)
• Understands need for and maintains some familiarity with behavior modification or 12-step modality
• Demonstrates appropriate confidentiality at all times when interacting with patients, residents, families, visitors, referral sources and all other contacts
• Exhibits excellent customer relation skills as evidenced by supportive and constructive communication with all contacts including coworkers, patients, residents, visitors, families and referral sources