Recruiter & Office Manager

$29,120 - $41,600/Yr

Calandro's Supermarket - Baton Rouge, LA

Full-time - Entry Level

Baton Rouge, LA

Food and Beverage Retailers

About the position

Calandro's Supermarket is currently seeking a unique candidate with the ability to work as both an HR Recruiter and a Front End Office Manager in a joint position. We're looking for someone, first off, who's interested in customer satisfaction above all else (a Calandro's hallmark) and who loves the process of attracting, recruiting, and hiring great grocery talent (in all departments) that also embody this unique Calandro's customer service ethos. In addition, beyond the time spent recruiting, we need someone who is excellent at dealing with customers, leading and developing their team members, and working with other managers and staff throughout the store, while being a responsible, caring, meticulous, diligent, and dedicated grocery/retail, front-end, office & customer service manager who genuinely and completely embodies what Calandro's Supermarket is known for. This Recruiter / Office Manager position would report directly to the Assistant Store Managers, would be the primary HR Recruiter for both Calandro's locations, and would share, with the other Office Managers, responsibility for the Front End Department at one of Calandro's locations. The role encompasses a variety of responsibilities, including managing the recruitment process for all departments, ensuring top-quality customer service at the front end, and maintaining a positive work environment for all associates. The ideal candidate will be proactive in their approach to both HR and customer service, ensuring that all team members are well-trained and that customer interactions are handled with care and professionalism. The position requires a flexible schedule, with availability from early morning to late evening, including weekends and holidays, to meet the operational needs of the supermarket.

Responsibilities

• Serve as the primary HR Recruiter for Calandro's for all departments and open positions.
• Establish, update, and maintain all job requisitions on Calandro's various job platforms.
• Regularly check and screen applicants applying on Calandro's job platforms according to the hiring process.
• Conduct reference and background screenings of candidates of interest.
• Conduct interviews with other Calandro's managers to evaluate applicants in-person.
• Interface with department management, store management, and store owners to make final hiring decisions.
• Onboard new hires according to the onboarding process.
• Manage new and existing employees' needed certifications for all job positions.
• Keep track of employee anniversary dates and performance review cycles.
• Demonstrate and ensure top quality customer service in all aspects of the front end.
• Ensure front-end associates provide exceptional customer service and effectively handle customer complaints.
• Maintain front-end conditions and cleanliness per company standards.
• Establish and maintain working relationships with all support staff and department managers.
• Develop and maintain a team concept and positive interactions among all front end associates.
• Plan, assign, and direct work of front end store associates.
• Appraise performance of front end associates and managers.
• Manage day-to-day operational bookkeeping and accounting of the store.
• Ensure front end compliance with company and governmental cleanliness and sanitation standards.
• Train front end associates for their roles as baggers, cashiers, etc.
• Open and close the store, ensuring all tasks are completed for the next day.
• Manage the Front End Department, including all cashiers, baggers, and front office staff.

Requirements

• High School Diploma or GED AND one to two years related experience and/or training OR an equivalent combination of education and experience.
• At least 21 years of age or older to meet OSHA requirements and to acquire necessary licenses and permits to sell alcohol.
• Key mathematical skills for accounting, running a register, managing cash, etc.
• Excellent organizational and time management skills.
• Ability to read and interpret documents such as safety rules and procedure manuals.
• Ability to write routine reports and correspondence and speak effectively before groups.
• Willingness to transfer and/or work at different Calandro's locations as needed.
• Ability to work standing and/or walking for extended periods of time.
• Ability to bend and lift loads up to 35 pounds and push/pull carts weighing up to 100 pounds.
• Knowledge of and experience using Microsoft Office Suite, email, and internet tools.
• Excellent customer-relations, teamwork, and communication skills.
• Proactive, self-motivated, reliable, and punctual individual.
• Availability for flexible scheduling, including mornings, evenings, weekends, and holidays.

Nice-to-haves

• Prior recruiting and/or HR experience regarding hiring and onboarding.
• Possessing a college associate's or bachelor's degree in HR or personnel management.
• Prior grocery-store office, front end or customer service management experience.
• Prior accounting and/or financial experience.
• Prior experience in employee scheduling and customer-relations positions.
• Interest and ability to work in fast-paced job environments.

Benefits

• Health insurance
• Dental insurance
• Paid time off
• Vision insurance