About the position
As a Reference Attorney at Thomson Reuters, you will play a crucial role in providing legal research support to professionals around the world, primarily focusing on Westlaw, the leading provider of information to the legal community. This position requires you to excel in legal research, problem-solving, and customer service, as you will be tasked with helping customers navigate complex legal issues and utilize Thomson Reuters' products effectively. You will engage with customers in real-time, discussing their legal research projects and crafting tailored research solutions to meet their specific needs. Your ability to communicate clearly and effectively will be essential in educating customers on research strategies, content offerings, and product functionalities. Every day will present new challenges as you delve into relevant and cutting-edge legal issues, utilizing your expertise to assist top law firms, government agencies, and global corporations. You will work in a fast-paced, high-volume environment that continuously evolves to meet customer demands while maintaining an industry-leading level of service. Collaboration with sales, account management, editorial, and product development teams will be key to connecting customer needs with business objectives. This role is ideal for individuals who are passionate about legal research and are eager to contribute to a culture of excellence and innovation.
Responsibilities
- Partner with customers in real-time to discuss their legal research projects and craft tailored research solutions.
- Educate customers on research strategy, content offerings, and product functionality.
- Communicate clearly and effectively with end users, colleagues, and management to quickly resolve issues and ensure customer satisfaction.
Requirements
- J.D. from a U.S. accredited law school and bar admission from any U.S. state.
- Excellent communication and customer service skills.
- Proficiency in computer and online systems with the ability to multitask while supporting customers via phone, live chat, and email.
Nice-to-haves
- 1 - 2 years of prior legal experience preferred but not required.
- Prior customer service experience is helpful.
Benefits
- 401(k) matching
- AD&D insurance
- Commuter assistance
- Dental insurance
- Disability insurance
- Employee assistance program
- Employee stock purchase plan
- Flexible vacation
- Mental Health Days Off
- Work from another location for up to 8 weeks in a year
- Headspace app subscription
- Retirement savings
- Tuition reimbursement
- Employee incentive programs
- Resources for mental, physical, and financial wellbeing
- Paid holidays including two company mental health days off
- Parental leave
- Sabbatical leave
- Optional hospital, accident and sickness insurance paid 100% by the employee
- Flexible Spending and Health Savings Accounts
- Fitness reimbursement
- Access to Employee Assistance Program
- Group Legal Identity Theft Protection benefit paid 100% by employee
- Access to 529 Plan
- Adoption & Surrogacy Assistance
