Foundever - Dandridge, TN
posted 3 months ago
About the position
This is a full-time on-site position at Foundever, a global leader in the customer experience (CX) industry. At Foundever, we deliver leading CX solutions to global industry clients, including customer service, technical support, and warranty options. All our calls are inbound calls only, meaning there is no cold calling involved. We invest in our people by providing paid training along with growth and development opportunities; for example, 84% of our managers are internal promotions! The primary function of this role is to be the first point of contact for clients and deliver professional and high-quality customer service. This could include dealing with customers, clients, or third-party contacts and complaints. You will be empowered to take initiative, as well as follow established procedures, processes, and systems to provide a resolution for the customer. You will thrive using your compassion skills to help customers, while our paid training and benefits help you prioritize your financial, physical, and mental well-being to give you a sense of purpose in your role. Foundever supports over 9 million customer conversations every day in over 60 languages across 45 countries, combining innovative thinking and digital solutions with the expertise and empathy of our employees to create connection and value conversation.
Responsibilities
- Handle inbound service calls
- Drive customer satisfaction through voice, chat, and/or email communications
- Navigate through multiple systems and tools
- Participate in ongoing training and skill development
Requirements
- Strong communication skills, including the ability to navigate between screens while assisting customers
- Problem-solver with a can-do attitude
- Eager to advance your career with a reliable company
- Enjoy working independently and with a team
Benefits
- 100% Paid Professional Training
- Pay: $15/hour to start, with up-skill opportunities up to $17/hour
- Medical, Dental, Vision, and Wellness Benefits
- Employee Assistance Program (EAP)
- 401K retirement plan with company match
- Employee discounts
- Referral bonuses
- Internal Mobility (84% of our managers are promoted within!)
