Foundever - Dryden, NY
posted 3 months ago
About the position
This is a full-time on-site position at Foundever, a global leader in the customer experience (CX) industry. At Foundever, we deliver leading CX solutions to global industry clients, including customer service, technical support, and warranty options. The primary function of this role is to be the first point of contact for clients, delivering professional and high-quality customer service. This includes handling inbound service calls, which means there is no cold calling involved. You will be empowered to take initiative while following established procedures, processes, and systems to provide resolutions for customers. Our commitment to our employees is reflected in our investment in their growth and development, with 84% of our managers being promoted from within the company. We provide comprehensive paid training to ensure that our employees are well-equipped to handle customer inquiries effectively. In this role, you will drive customer satisfaction through various communication channels, including voice, chat, and email. You will navigate through multiple systems and tools to assist customers efficiently. The work environment is designed to foster both independent and team-oriented work, allowing you to thrive using your compassion and problem-solving skills. Foundever values the well-being of its employees, offering benefits that prioritize financial, physical, and mental health, creating a sense of purpose in your role. With over 170,000 associates globally, Foundever supports over 9 million customer conversations every day in more than 60 languages across 45 countries, combining innovative thinking and digital solutions with the expertise and empathy of our employees.
Responsibilities
- Handle inbound service calls
- Drive customer satisfaction through voice, chat, and/or email communications
- Navigate through multiple systems and tools
- Participate in ongoing training and skill development
Requirements
- Strong communication skills, including the ability to navigate between screens while assisting customers
- Problem-solver with a can-do attitude
- Eager to advance your career with a reliable company
- Enjoy working independently and with a team
Benefits
- 100% Paid Professional Training
- Pay: $15/hour to start, with up-skill opportunities up to $17/hour
- Medical, Dental, Vision, and Wellness Benefits
- Employee Assistance Program (EAP)
- 401K retirement plan with company match
- Employee discounts
- Referral bonuses
- Internal Mobility (84% of our managers are promoted within!)
