Foundever - East Peru, IA
posted 5 months ago
This is a full-time on-site position at Foundever, a global leader in the customer experience (CX) industry. At Foundever, we deliver leading CX solutions to global industry clients, including customer service, technical support, and warranty options. The primary function of this role is to be the first point of contact for clients, delivering professional and high-quality customer service. This includes handling inbound service calls, driving customer satisfaction through voice, chat, and/or email communications, and navigating through multiple systems and tools. All calls are inbound only, meaning there is no cold calling involved. We invest in our people by providing paid training along with growth and development opportunities. For example, 84% of our managers are internal promotions, showcasing our commitment to employee advancement. You will be empowered to take initiative while following established procedures, processes, and systems to provide resolutions for customers. Our award-winning culture is built on over 35 years of industry-leading experience and a commitment to improving the employee experience. You will thrive using your compassion skills to help customers, while our paid training and benefits help you prioritize your financial, physical, and mental well-being, giving you a sense of purpose in your role.