Referral Navigator

$31,200 - $35,360/Yr

Primary Healthcare Centers - Fort Oglethorpe, GA

Full-time - Entry Level

Fort Oglethorpe, GA

Ambulatory Health Care Services

About the position

The Referral Navigator plays a vital role in the healthcare team by ensuring patients receive timely access to specialty medical care and testing not provided by the center. This position involves direct patient interaction to coordinate appointments, manage financing options, and facilitate communication between patients and specialty providers.

Responsibilities

• Collaborate daily with patients to schedule specialty appointments by contacting providers, coordinating dates, and arranging financing options.
• Send medical records, referral forms, and orders to specialty providers to ensure accurate and timely documentation of patient history, medications, and reasons for referral.
• Educate patients on testing procedures such as CT scans, X-rays, and MRIs.
• Track referrals and appointments through the Electronic Medical Record (EMR) system, maintaining accurate records.
• Partner with Case Managers to address patient needs such as travel, counseling, and other support services.
• Support the Patient-Centered Medical Home (PCMH) model by developing and adhering to policies and procedures that promote patient education and engagement.
• Provide individualized education to empower patients to effectively manage their health.
• Participate in required organizational training, including PHCC, OSHA, and Emergency Preparedness.
• Follow up with external providers to ensure patient compliance with scheduled appointments.
• Assist providers in meeting meaningful use criteria.
• Receive and track all testing results.
• Exhibit initiative, collaboration, and professional judgment to effectively carry out additional duties as assigned.

Requirements

• Strong interpersonal and communication skills for patient interaction and coordination with specialty providers.
• Proficiency with EMR systems and maintaining detailed records.
• Knowledge of medical terminology and testing procedures is preferred.

Benefits

• 403(b) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance