Referral Services Rep

HealthFirst Family Care Center • Fall River, MA

403d

About The Position

Exciting opportunity to join a fast-paced medical team within a growing federally qualified community health center. HealthFirst Family Care Center, Inc. "The Heart of Our Community" provides comprehensive services including adult/pediatric medical care, health education, health assessment and screenings, gynecology, cardiology, behavioral health, substance use treatment, and adult/pediatric dental care. We are currently seeking a motivated, Full-Time (40 Hours Per Week) Referral Services Representative that enjoys working with culturally diverse children and families in providing comprehensive patient care. Under the direct supervision of the Practice Manager, the Referral Service Representative provides referral assistance to all patients of HealthFirst Family Care Center, Inc. who require further evaluation through testing, examination, or by a specialist. The Referral Service Representative is responsible for assisting patients in obtaining the most appropriate referral appointment in a timely manner based on patient's insurance.

Requirements

• CORI Release Form as proof of being free from disqualifying information.
• High school diploma or GED equivalency required.
• Basic computer skills required.
• Knowledge of insurance eligibility criteria required.
• Excellent verbal, written and customer service skills to effectively communicate with patients, family members and others.
• Ability to prioritize, stay organized, multitask and maintain composure in a fast-paced environment.
• Ability to handle confidential information in a professional manner.
• Valid driver's license and access to an insured vehicle as some transportation may be required.

Nice To Haves

• Bi-lingual skills preferred.

Responsibilities

• Provide referral assistance to patients requiring further evaluation through testing, examination, or by a specialist.
• Assist patients in obtaining appropriate referral appointments in a timely manner based on their insurance.
• Maintain patient and client satisfaction.

Benefits

• Excellent compensation
• 3.2 weeks of paid time off
• 3 personal days
• 11.5 paid holidays
• Reimbursable licensing fees and continuing education credits
• Employer contributed health, dental, vision, life insurance, long term disability and retirement contributions
• Voluntary flexible spending accounts and disability/critical illness coverage

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 101-250 employees