Referral Specialist  (Ref Spc) - Physician Office - Patterson Avenue Family Practice

Mercyhealth • Richmond, VA

272d

About The Position

At Bon Secours Mercy Health, we are dedicated to continually improving health care quality, safety and cost effectiveness. Our hospitals, care sites and clinicians are recognized for clinical and operational excellence. Bon Secours exists to enhance the health and well-being of all people in mind, body, and spirit through exceptional patient care. Success in this goal requires a culture of compassion, collaboration, excellence, and respect. Bon Secours seeks people that are committed to our values of compassion, human dignity, integrity, service, and stewardship to create an environment where associates want to work and help communities thrive.

Requirements

• High School diploma or equivalent
• 2 years' experience in a medical office setting required
• Ability to operate office equipment including computer, fax machine, and copiers
• Familiarity with practice management and EMR systems
• Knowledge of medical terminology

Responsibilities

• Process all incoming and outgoing referrals
• Manage physician office schedules
• Provide back-up to Front Office
• Support and fill in for any non-clinical staff based on immediate needs due to work flow overload or employee absence
• Assist office manager in training new non-clinical employees
• Handle incoming phone calls and messages from patients
• Process all incoming referrals (through EMR system, faxes, phone calls)
• Process all outgoing referrals ordered by providers
• Schedule all patient incoming referral appointments
• Assist clinical staff in resolving scheduling issues as requested
• Coordinate necessary medical records, lab and radiology results for appointment
• Process payments to office as needed
• Handle reminder calls to patients for appointments/testing/exams
• Work with the Office Manager to problem solve and implement improvements

Benefits

• Comprehensive, affordable medical, dental and vision plans
• Prescription drug coverage
• Flexible spending accounts
• Life insurance w/AD&D
• Employer contributions to retirement savings plan when eligible
• Paid time off
• Educational Assistance

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Ambulatory Health Care Services
• Education Level: High school or GED