Refining and Chemicals Technical Account Manager - Automation

John Wood Group - Baton Rouge, LA

Full-time - Mid Level

Hybrid - Baton Rouge, LA

Support Activities for Mining

About the position

The Refining and Chemical Technical Account Manager at Wood is responsible for driving business growth and ensuring the delivery of automation and controls solutions within the Refining and Chemicals sector across the Americas. This role involves managing customer relationships, overseeing project performance, and collaborating with various teams to meet strategic objectives. The position is based in Baton Rouge or Lake Charles, LA, and requires regular travel throughout the region.

Responsibilities

• Directs and guides the growth, development, and delivery performance across projects in assigned customer contracts within the Refining and Chemicals sector.
• Ensures project teams are working to the highest possible standards of integrity, safety, quality, and performance excellence.
• Works with functional managers, project managers, and staffing functions to ensure customer projects are appropriately staffed, influencing key/strategic hiring as needed.
• Develops and delivers business plans in support of Refining and Chemicals business growth, in line with Wood's strategy.
• Maximizes long-term customer relationships and commercial return by positioning Wood for contract extensions and renewals.
• Consults on solutions to strategic, contractual, technical, commercial, operational, and personnel-related challenges impacting customer service and performance.
• Maintains operational integrity and excellence, tracking and reporting on performance metrics and steering improvements.
• Proactively drives and role models collaboration with other Business Managers, Sub-Business Groups in Digital Consulting, Projects, and the broader Wood organization.
• Accountable for maintaining relationships with strategic/key clients and execution partners, supporting the development of new relationships in line with Wood's strategy.
• Accountable for delivery of contract performance directly focusing on assigned customer contract(s).
• Responsible for key clients and/or more complex projects, developing and delivering a robust business plan while driving corporate initiatives.
• Negotiates changes to contract scope or terms with the customer, following Change Management processes to identify and approve scope, cost, and schedule, managing risks.
• Develops and implements a focused strategy at the customer level, supporting bid and tender activity as required and assuming responsibility for positioning and new growth opportunities.
• Ownership of HSSEA matters across customer contracts, ensuring HSSEA values are always delivered and adhered to, continuously influencing and personally role modeling safety behavioral values.

Requirements

• University Degree (bachelors or masters) in relevant discipline or equivalent combination of qualifications and experience.
• Minimum 10 years in a technical/project delivery role in the area of automation & systems integration, preferably in Refining and/or Chemicals.
• Minimum 5 years in commercial/business development/customer account management.
• Strong technical background with proven commercial/business development experience.
• Track record of successful project/program delivery within relevant industry sectors, end-markets, or with known clients.
• Broad and deep understanding of an applicable industry and strong networking and relationship-building capability.
• Proven experience of building and maintaining key client relationships or end-market growth.
• Strong team building skills; motivating people, proactively enabling cross-functional best practices.

Nice-to-haves

• Experience with PLC platforms (Allen Bradley) is beneficial but not required.
• Familiarity with virtualization concepts.

Benefits

• Hybrid work environment with regular travel opportunities.
• Opportunities for professional development and growth within the company.