Minnesota Eye Consultants - Bloomington, MN
posted 19 days ago
Full-time - Entry Level
Hybrid - Bloomington, MN
Professional, Scientific, and Technical Services
About the position
The Refractive Surgery Consultant at Minnesota Eye Consultants is responsible for driving growth in refractive and advanced cataract services. This hybrid role involves both in-office and remote work, focusing on patient education, counseling, and ensuring exceptional patient experiences throughout the surgical process.
Responsibilities
- Achieve and exceed growth targets for refractive and advanced cataract services.
- Provide education and counseling based on physician recommendations.
- Drive exceptional experiences for patients and referring providers.
- Respond timely and accurately to patient inquiries, both in-person and via phone.
- Ensure an exceptional patient experience during consultations and pre-operative appointments.
- Collaborate with management to promote patient experience excellence.
- Follow up with non-committed patients to engage them in the education process.
- Prepare patient charts accurately for upcoming procedures.
- Monitor electronic medical records and complete assigned tasks according to policy.
- Complete and send 30-day refractive cards and letters to patients.
- Coordinate referrals for surgery, obtaining approvals and scheduling appointments.
Requirements
- High school education with 1-2 years of related experience or equivalent combination of education and experience.
- Strong focus on customer service, sales, and medical background.
- 2+ years of Ophthalmology experience preferred.
Nice-to-haves
- COA, COT or COMT certification preferred.
Benefits
- Hybrid work environment (part-time remote after training).
- Opportunity to work in a leading eye care practice.
