Refugee Case Mgnt Spec-Haitian Creole

$41,600 - $45,760/Yr

Jewish Family Service of Western Mass - Springfield, MA

Full-time

Springfield, MA

About the position

The Refugee Case Management Specialist (RMC) - Haitian Creole is responsible for supporting families after their initial resettlement period to achieve personal self-sufficiency and mental/emotional wellness. This role involves providing strength-based interventions to promote health and well-being, ensuring positive resettlement and integration of refugees and immigrants. The position focuses on critical post-resettlement services in accordance with contract requirements and program guidelines.

Responsibilities

• Conduct assessment of client needs and eligibility for program services following program referral or closure in the Reception and Placement Program.
• Prepare individualized service plan with enrolled clients with specific and attainable goals.
• Communicate service plan and action steps to supervisor and obtain approval.
• Review service plan with clients to encourage proactive engagement in services.
• Coordinate with other internal and external providers on the creation of service plan and client goals with client permission.
• Implement service plan, including enrollment in fuel assistance and navigating the Department of Transitional Assistance.
• Assist clients with accessing necessary services related to food security, housing, education, and government benefits, providing interpretation as needed.
• Track client referrals internally and to other agencies to ensure services are accessed.
• Maintain online records of services provided and regularly assess the case against identified benchmarks.
• Assess client for unmet goals and potential eligibility for internal and external programs and document referral in online records at time of closure of client’s case in the Refugee Case Management Program.
• Perform all responsibilities within the framework of JFS’s mission and policies.
• Perform other duties as assigned.

Requirements

• Bachelor’s degree in social work, human services, or a related field (relevant work experience may be considered in lieu of a degree).
• Experience working with refugee populations is highly desirable.
• Knowledge of local resources, services, and agencies in Western Massachusetts, specifically those serving refugee populations, is preferred.
• Strong organizational and time management skills with the ability to prioritize tasks effectively.
• Excellent interpersonal and communication skills, with the ability to interact with individuals from diverse cultural backgrounds.
• Ability to work collaboratively in a team setting and establish positive working relationships with stakeholders and service providers.
• Empathy, cultural sensitivity, and a commitment to providing client-centered services.
• Proficiency in using computer systems, databases, and software for data management and reporting.
• Ability to maintain confidentiality and handle sensitive information appropriately.
• Fluency in English is required; proficiency in Haitian Creole is required.
• Candidates must have a valid driver’s license.

Nice-to-haves

• Experience working with diverse cultural backgrounds.
• Familiarity with local community resources and services.

Benefits

• Training available for qualified employees on relevant databases and systems.