Refugee Case Worker (Limited Term) - 2024969

$41,600 - $49,920/Yr

World Relief - Chicago, IL

Full-time - Entry Level

Chicago, IL

Social Assistance

About the position

The Refugee Case Worker position at World Relief is a limited-term role focused on providing essential case management services to newly arriving refugee and immigrant families. The role involves facilitating initial resettlement services, ongoing cultural adjustment support, and community integration efforts. The position is based in Chicago and requires direct engagement with refugee families in the area, ensuring they receive necessary resources and support during their critical first 90 days post-arrival.

Responsibilities

• Ensure provision of timely and appropriate services to newly arriving refugee families during their first 90 days post-arrival in accordance with program guidelines.
• Conduct home visits and assessments with refugee families.
• Provide initial and ongoing orientations to life in the United States and assist in creating an initial budget pre- and post-employment.
• Coordinate interdepartmentally on resettlement details including furniture provision, basic needs and grocery provisioning, utilities connections, airport reception, and transportation.
• Conduct comprehensive assessments with each refugee, develop individual service plans, and facilitate connections to appropriate services.
• Provide education/orientation to clients around paying housing and utility bills and connect clients to financial resources when appropriate.
• Provide mediation services between refugees and outside entities (i.e., neighbors, landlords, volunteers, service providers, etc.).
• Maintain timely and accurate client files, case notes, and reporting records.
• Manage details and arrangements necessary for newly arrived refugee cases to ensure proper resettlement.
• Request checks from the finance department and ensure clients receive funds in a timely manner.
• Actively participate in department meetings, staff development opportunities, program trainings, community activities, and organizational events.
• Provide supervision and accountability for department interns.
• Collaborate with volunteers and Volunteer Services staff to support the work of volunteers engaging with clients to meet the goals of the client's service plan.

Requirements

• Mature and personal Christian faith.
• Committed to the mission, vision, and values of World Relief.
• Desire to serve and empower the Church to impact vulnerable communities.
• Able to affirm and/or acknowledge World Relief's Core Beliefs, Statement of Faith, Christian Identity and National Evangelicals For the Health of The Nation document.
• MS Office skills required.
• Ability to work a flexible schedule including occasional early mornings, evenings, and/or weekends.
• Fluent in Spanish.
• Valid driver's license, and ability/willingness to drive a 15-passenger van required.

Nice-to-haves

• Highly self-motivated with strong follow-through and ability to work independently.
• Adaptable and comfortable working in a fast-paced environment.
• Strong organizational skills and ability to maintain detailed, accurate records.
• Strong mediation and problem-solving skills.
• Direct-service experience with immigrant populations preferred.
• Cross-cultural experience and/or knowledge of the refugee/immigrant experience.
• Excellent communication skills with people of varying English levels.
• MSW or BSW preferred.
• Understanding of social service provision in Illinois and Chicago.
• Comfortable working in a team environment.

Benefits

• Competitive benefits package
• Employee discount program
• Recognition with the Gold-level Cigna Healthy Workforce Designation for exceeding core components of well-being program.