Refunds Rep- Patient Liability Pre-Service

Huntsville Hospital - Madison, AL

Full-time - Entry Level

Madison, AL

Hospitals

About the position

The Refunds Representative for Patient Liability Pre-Service at Huntsville Hospital is responsible for processing refunds to patients and/or insurance companies, managing correspondence related to refunds, and conducting weekly audits to maintain an accurate credit list. This role is crucial in ensuring that all financial transactions related to patient accounts are handled efficiently and accurately, contributing to the overall financial health of the hospital. The representative will work closely with various internal departments, physician offices, patients, and insurance payers to resolve any discrepancies and ensure timely processing of refunds. The position requires a high level of attention to detail and the ability to manage a large volume of accounts while maintaining accuracy and positive outcomes. In addition to processing refunds, the representative will be expected to prepare complex correspondence to resolve accounts, utilizing their knowledge of electronic billing systems and database management tools. Effective communication skills, both verbal and written, are essential for this role, as the representative will need to interact with multiple stakeholders to address inquiries and resolve issues. The ideal candidate will have a strong background in hospital or physician office billing and collection processes, with a proven track record of handling refund payments efficiently. The position offers opportunities for professional growth and development within a recognized healthcare institution that values its employees and their contributions.

Responsibilities

• Process refunds to patients and/or insurance companies.
• Manage correspondence pertaining to refunds.
• Conduct weekly audits to maintain an accurate credit list.
• Prepare complex correspondence to resolve accounts.
• Communicate effectively with internal hospital departments, physician offices, patients, and insurance payers.
• Manage a large volume of accounts while maintaining high accuracy and positive outcomes.

Requirements

• High school diploma or GED.
• 1 to 2 years of experience in hospital or physician office billing and collection processes.
• Proven applicable experience working in an environment that utilizes electronic billing and internal report archives.
• General application knowledge of Excel and Word.
• Effective verbal and written communication skills.

Nice-to-haves

• Experience with database management tools.
• Familiarity with healthcare financial processes.

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• Life insurance
• Flexible spending account
• Short term and long term disability
• 401K with organization match
• Nurse residency program
• Tuition assistance
• Student loan reimbursement
• On-site training and education opportunities
• Employee discounts to phone providers, local restaurants, and shows.