Reg E Specialist (Remote - WA, OR, CA, ID)

$40,768 - $53,706/Yr

Banner Bank - Walla Walla, WA

Full-time - Entry Level

Remote - Walla Walla, WA

101-250 employees

Credit Intermediation and Related Activities

About the position

As a Reg E Specialist at Banner Bank, you will provide operational support and data analysis related to Regulation E Dispute Resolution for various financial transactions. This role involves ensuring compliance with regulations, resolving complex issues, and delivering quality client service in a remote capacity.

Responsibilities

• Provide operational support for Reg E Dispute Resolution related to debit cards, ACH, On-line Bill Pay, and Consumer International Wires.
• Analyze and resolve claims while ensuring compliance with Regulation E and MasterCard timelines.
• Assist Bank staff with processing requirements to ensure timely and accurate resolution of disputes.
• Process adjustments to client accounts within required timeframes.
• Handle mail distribution tasks including picking up, sorting, and delivering packages.
• Conduct specialized research to resolve disputes and communicate with clients on complex issues.
• Post information to databases, make financial adjustments, and produce correspondence for clients and merchants.
• Maintain knowledge of operations and compliance regulations, participating in training and cross-training.
• Comply with policies, procedures, security requirements, and government regulations.

Requirements

• H.S. Diploma required (or equivalent combination of education and experience).
• 0 to 2 years of experience in financial services, with knowledge of fraud investigation processes and regulations.

Nice-to-haves

• Ability to work independently and in a team environment.
• Excellent verbal and written communication skills.
• Effective time management and problem resolution skills.
• Proven analytical ability to define problems and draw valid conclusions.
• Proficient with advanced aspects of Microsoft Office.

Benefits

• Targeted starting salary range: $19.60 - $25.82 hourly
• Incentive potential