Liberty Mutual - Boston, MA
posted about 2 months ago
The Region Operations Consultant & Chief of Staff at Liberty Mutual serves as the chief operating leader for the Northeast Independent Agent & Broker Distribution organization and Field Executive. This role encompasses a wide range of responsibilities across both small commercial and personal lines, focusing on organizing and operationalizing distribution and agency initiatives within the region and states. The consultant is tasked with developing and deploying regional tactics aimed at achieving critical operational objectives, which involves analyzing key performance indicators to assess business flow, identify opportunities, and inform regional strategies. In this capacity, the consultant acts as a primary liaison for national field operations groups, ensuring consistency in agency management practices across the country. The role requires managing complex projects that have a function-wide impact, collaborating with various national and regional groups to align field operations with the national distribution organization, and engaging with cross-functional areas such as underwriting and finance. The consultant supports the regional Field Executive in crafting region and state strategies, which includes identifying opportunities, tactical planning, deployment, and monitoring results. Additionally, the consultant manages the region's agency compensation strategy, which encompasses agency profit sharing, promotions, and commissions, while also overseeing the execution of processes and managing results against plans. The role involves developing complex reports and dashboards that require advanced data manipulation and logic, utilizing tools such as queries, macros, and basic SQL. The consultant leads the development of regional advisory councils, organizes internal meetings, and ensures that agency reviews are conducted in an organized and standardized manner, aligned with business line expectations. This position also supports region leadership in premium and budget planning and monitoring, ensuring that all initiatives are executed effectively and efficiently.