Regional Account Manager - Corporate Learning Solutions

American Management Association - New York, NY

Full-time - Mid Level

New York, NY

Educational Services

About the position

The Regional Account Manager (RAM) position at the American Management Association (AMA) focuses on identifying, developing, and managing business solutions tailored to clients' performance and learning needs. This role is crucial in achieving revenue goals within the Corporate Learning Solutions division, particularly in New York City. RAMs will engage in the entire sales process, from prospecting to delivery, ensuring customer satisfaction and repeat business.

Responsibilities

• Achieve Corporate Learning Solutions (CLS) revenue to meet/exceed sales quota.
• Actively develop and grow CLS accounts within assigned territory.
• Manage CLS sales from prospecting and lead qualification through delivery, including customer follow up, writing and submitting proposals, and closing.
• Ensure all training delivery logistical concerns are addressed and any tailoring is completed.
• Follow up after delivery to gauge customer satisfaction and gain repeat business.
• Implement strategies for account acquisition, penetration and development.
• Qualify all leads, initiate a sales cycle and track appropriate activity.
• Maintain accurate documentation and statistics: lead tracking, business in process, forecast, report of sale, trainer request form, lead qualification worksheets and AMA contact management systems.
• Communicate across market, service and delivery teams to implement best practices across operational processes.
• Maintain comprehensive professional and technical knowledge using all available resources.
• Work effectively and collaborate with all other sales units to grow accounts for larger revenue potential.
• Ability to work within a team environment.

Requirements

• Bachelor's degree required.
• 3+ years sales or related experience required.
• Industry experience (Learning & Development) preferred.
• Excellent interpersonal, organization and communication skills - both verbal and written - required.
• Proficient in SalesForce.com and MS Office.
• Proven track record of meeting or exceeding aggressive quotas in a B-to-B environment.
• Must be willing to prospect and have a high energy level.
• Ability to follow up on leads, uncover opportunities and close sales.
• Excellent project management skills.
• Manage multiple tasks efficiently.
• Ability to work in a team environment, to work under pressure and to meet deadlines.

Nice-to-haves

• Experience in corporate training or educational services.
• Familiarity with CRM software beyond SalesForce.com.

Benefits

• Professional development opportunities.
• Collaborative work environment.
• Access to a range of learning resources and training programs.