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Acquia - Boston, MA
posted 4 days ago
About the position
Acquia empowers the world's most ambitious brands to create digital customer experiences that matter. With open source Drupal at its core, the Acquia Digital Experience Platform (DXP) enables marketers, developers, and IT operations teams at thousands of global organizations to rapidly compose and deploy digital products and services that engage customers, enhance conversions, and help businesses stand out. We are seeking an ambitious Regional Account Manager responsible for delivering against renewal and upsell targets as well as developing & maintaining existing customer relationships. In this role, you will proactively engage in the day-to-day Account Management of accounts; mitigating customer escalations and risks with the appropriate sense of urgency, and building strong cross-departmental relationships with other stakeholders in the organization. You will become the customer's advocate within Acquia, creating a positive customer experience that ultimately results in the renewal of the subscription and account growth. You will work directly with Sales & Pre-Sales, Technical Support, Customer Success, Professional Services, Operations and Finance.
Responsibilities
- Exceed quarterly renewal and upsell goals
- Maintain solid relationships with customers and ownership of customers' success with Acquia platform services
- Guide customers through onboarding of products and services
- Maintain control of account direction and strategy
- Build relationships with strategic leadership level customer contacts
- Identify new opportunities and work to drive them to a close
- Coordinate with business users and procurement to ensure timely renewals
- Update and maintain Sales database as appropriate
- Must be able to proactively drive accounts with minimal oversight
- Strong collaboration with internal teams
- Generates trusted relationships with customers
- Ability to manage multiple systems and administration at once
Requirements
- 2-5 years working in a sales / account management role for a technology company
- Strong leadership, teamwork, communication & cross-group collaboration skills
- Proven track record of sustaining & growing complex relationships including closing the renewal and assisting with up sell / cross sell opportunities
- Has owned & exceeded a renewals quota
- Renewal forecasting & analytical skills
- Detailed oriented and organized
- Ability to perform in a fast paced environment
- Self-starter who can set and manage priorities
- MS Office knowledge, including Word, Excel, and PowerPoint
- Experience with Salesforce.com and other CRM tools
- Strong verbal and written communication skills
Benefits
- competitive healthcare coverage
- wellness programs
- take it when you need it time off
- parental leave
- recognition programs
